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Associate - Account ManagementSutherland · Mumbai, MH, India, //MH, in
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Sutherland

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Associate - Account Management

🗓️ Posted 2026-09-15 Mumbai, MH, India, //MH, in Full-time Hybrid Sales
💰 Salary Not shared 📊 Market ₹35,000–₹80,000/mo

About the Company

We are a leading global business and digital transformation partner. We work with iconic brands worldwide. We are an AI-led digital transformation company delivering measurable business outcomes. We design, run, and automate the operations we transform - so our AI reaches production and keeps improving. IT Services and IT Consulting Specialties: IT Services, Technology, Healthcare, Banking and Financial Services, Insurance, Travel & Entertainment, Telecom, software as a service, Google Cloud, Process Consulting, Design Thinking, Experience Labs, Digital Transformation, Customer Experience, Conversational AI, Data & Analytics, Retail and CPG

Responsibilities

  • ● Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base - Identify and relate with various customer needs and scenarios - Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner - Remain updated in client and industry led processes, technology applications, utilities, and products - Utilize various client based tools and applications for customer management and servicing - Transfer customers to appropriate departments when required - Conduct data entry, documentation, and case management - Work and partner with others within a team-based environment - Achieve and maintain required metrics and goals
  • ● College Undergraduate
  • ● What can you expect from us Very good earning opportunities Attractive benefits package (health insurance and additional transportation allowance) Recognition and incentive programs Intensive training based on leading global standards to ensure high-quality customer service Professional development opportunities Work Experience At least 1 year of BPO Work Experience or at least 6 months if from Web Hosting Company At least 6 months experience in Sales (in BPO industry) At least 6 months experience in Tech Non-Voice Support Experience - Desirable. Expectations to be set in hiring that this is a voice program but can also be chat at any time, to meet the business needs Experience in WAHA - An advantage because of the current work arrangement for the program.