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Consultant - Customer Service
Customer Service Call Centre
💰 Salary Not shared
📊 Market RM2,800–RM4,500/mo (RM33,600–RM54,000/yr)
About the Company
Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries. In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experiences and streamline business processes. Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment.
About the Role
Provide professional and empathetic support to customers primarily via live chat with rare need to make outbound voice contacts as of now.
Responsibilities
- ● Provide professional and empathetic support to customers primarily via live chat with rare need to make outbound voice contacts as of now.
- ● Troubleshoot common technical issues relating to content streaming services.
- ● Guide customers through account management and billing inquiries.
- ● Maintain accurate records of customer interactions.
- ● Stay informed on product updates and policies to provide accurate information.
Requirements
- ● Excellent communication skills in Indonesian and English, both verbal and written.
- ● Preferably 1 to 2 years of experience in CSAT-focused customer service.
- ● Willing to work on shifts from 9am-11pm, including weekends.
- ● Willing to work 5 working days, with 2 days off, for a total of 40 hours per week.
- ● Willing to work 100% from the office, onsite in Bangsar South, Kuala Lumpur.
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