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Subject Matter Expert
ICT
Company shared salary
NA
Market rate
₹40,000–₹80,000/mo (₹480,000–₹960,000/yr)
Based on similar roles (title + domain + location).
About the Company
Sutherland specializes in Artificial Intelligence, Automation, Cloud engineering, and Advanced analytics. They work with iconic brands worldwide, offering a unique value proposition through market-leading technology and business process excellence. They have created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging their advanced products and platforms, they drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. They tailor proven and rapid formulas to fit each company's unique DNA, bringing together human expertise and artificial intelligence to develop digital chemistry.
Responsibilities
- ● Run discovery and requirements workshops with client stakeholders to capture the as-is translation operation and define the to-be workflow on the platform.
- ● Configure the platform for the client's operating model, including service tiers, glossaries, Translation Memory imports, language pairs, user roles, and approval routing.
- ● Migrate the client's existing translation assets including glossaries, Translation Memory, style guides, and reference content into the platform.
- ● Deliver role-based user training for Requesters, Reviewers, Approvers, and Administrators, including live sessions, recorded walkthroughs, and quick-reference materials.
- ● Author end-user documentation and operating procedures for each platform role, including screenshots and walkthroughs captured from the running portal.
- ● Drive user adoption through hands-on enablement, office-hours sessions, and follow-up with users who have stalled in the workflow.
- ● Serve as the primary point of contact for client business users during ongoing support, handling functional questions, change requests, and operational escalations.
- ● Translate user feedback and operational patterns into clear, actionable requirements for developers, QA, and ML engineers.
- ● Validate that new releases match the client's operating expectations through user acceptance testing alongside client stakeholders.
- ● Coordinate change management activities including release communications, training refreshers, and adoption metrics reporting.
- ● Collaborate with cross-functional teams to translate business requirements into clear, implementable specifications.
Requirements
- ● Bachelor's or Master's degree in Business Administration, Information Technology, Mass Communication, or a related field.
- ● MBA with a Project Management specialization, or PMP / PRINCE2 certification, is a strong plus.
- ● 5+ years of experience implementing translation, localization, or content workflow platforms for enterprise clients, with direct responsibility for rollout, training, and adoption.
- ● Hands-on experience configuring and operating Translation Management Systems.
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