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Seek

Customer Success Manager

🗓️ Posted 2026-08-21 North Sydney, New South Wales, au Full-time Hybrid Customer Service Call Centre

Company shared salary

NA

Market rate

A$6,667–A$10,000/mo (A$80,004–A$120,000/yr)

Based on similar roles (title + domain + location).

About the Company

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed. By joining us, you'll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility - it's where your career aspiration and our purpose can make great things happen. We are one of Asia Pacific's largest tech companies, contributing to multi-lingual systems and solving high-impact problems for millions of people within the region. We are a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team. We offer a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Responsibilities

  • ● Partner with Sales to drive behavioural change, adoption and sustainable growth of product usage within our customer segments.
  • ● Work closely with Sales and the wider Customer Success team, and more broadly with the Sales & Service, Product, ComEx, Marketing & Strategy functions.
  • ● Position yourself as a trusted advisor to clients, uncover their sourcing and recruitment challenges, educate them on our products and assist them by developing tailored training solutions to meet their needs.
  • ● Use data to draw insight on client performance and identify where there is opportunity to drive further product adoption or remove retention risk.
  • ● Feed client insights back into SEEK through the right teams and channels.
  • ● Use your analytical skills to identify target clients, then work closely with Sales and those clients to tailor training plans to drive product adoption and usage.
  • ● Understand the key drivers of behavioural change and implement tailored training & consulting programs for the customer, in line with business strategic priorities.
  • ● Facilitate training and consulting sessions with leaders, teams & individuals through webinars & face-to-face workshops.
  • ● Work closely with the client to identify their strategic sourcing needs and provide feedback through to the SEEK Product teams to develop solutions.
  • ● Continuously maintain a deep understanding of our product solutions to be the subject matter expert for our clients.
  • ● Manage multiple internal relationships with Senior Sales Managers, Sales and Customer Service to drive a one team approach with clients and increase speed to value of products.

Requirements

  • ● Demonstrated experience in facilitation of group training sessions & one-to-one consulting to achieve strategic business outcomes for clients.
  • ● Proven track record of building strong client and internal stakeholder relationships across all levels within an organisation, plus managing senior stakeholder expectations.
  • ● Effective communication skills, with the ability to influence & drive behavioural change.
  • ● Understanding of end-to-end recruitment processes, HR technologies, talent acquisition and candidate sourcing challenges.
  • ● A background in Human Resources or Recruitment would be highly regarded.
  • ● Ability to analyse data, derive insights into solutions and use that for the purpose of continuous improvement & creative innov.