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Partner Success Lead
Sales
💰 Salary Not shared
📊 Market RM12,000–RM18,000/mo (RM144,000–RM216,000/yr)
About the Company
SEEK Pass is a trusted digital passport used by over 5 million people to manage and share their verified identity, credentials and documents. It aims to integrate across the HR ecosystem to provide more value, security and convenience for individuals and organisations in employment-related processes. Its primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. SEEK Pass operates as a distinct cross-functional business unit, with integrations into SEEK's job marketplaces across Asia-Pacific. The SEEK Group's portfolio of diverse businesses make a positive impact on a truly global scale, with a purpose to help people live more fulfilling and productive working lives and help organisations succeed. They create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. The SEEK Pass Growth function is responsible for accelerating adoption, value and growth by increasing awareness and usage of both SEEK Pass and verified credentials on SEEK. The function focuses on expanding credential range and adoption in each country through local partnerships, integrations, insights and marketing, building a strong ecosystem of HR integration partners to grow usage, value and revenue, while developing the capabilities needed to scale SEEK Pass. In practice, this spans marketing, country growth, government and vendor engagement, ecosystem integrations, and risk and accreditation.
Responsibilities
- ● Own post-launch partner outcomes, driving adoption, engagement, retention and expansion across a strategic partner portfolio.
- ● Build trusted relationships with partner stakeholders and act as their primary point of contact for performance, growth and issue resolution.
- ● Develop and execute partner success plans with clear goals, milestones, risks and actions aligned to market growth.
- ● Design scalable partner success frameworks including onboarding journeys, health metrics, training and intervention playbooks.
- ● Surface partner needs and pass insights back to internal teams.
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