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Desktop Engineer
ICT
💰 Salary Not shared
📊 Market S$4,000–S$6,500/mo (S$48,000–S$78,000/yr)
About the Company
Make Extraordinary Happen NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group. For more information, visit ncs.co. IT Services and IT Consulting Specialties: Business Application Services, Communications Engineering, ICT Professional Services, Digital, Infrastructure Services, Cloud, Technology, Products, Platforms, Consulting, Digital Transformation, Cybersecurity
Responsibilities
- ● Provide first and second-level technical support to end users, troubleshooting and resolving incidents independently Resolve high-priority incidents and provide solutions Coordinate and provide solutions for escalated incidents, prioritize tasks professionally, and ensure timely updates to users directly or through relevant stakeholders Advise and coordinate with internal teams, external vendors, and stakeholders on technical enquiries, providing solutions and resolutions as issues arise Coordinate support for seasonal exercises, ensure connectivity and application readiness tests are completed on time, and manage incident escalation during live exercises Manage and support ad-hoc hardware and software testing with internal and external parties, provide guidance on testing and planning, and keep the team informed of workarounds and solutions for escalated issues Process, follow up, and close service requests within SLA, ensure all required information is provided by requestors, and advise stakeholders on service request matters including impact assessments Perform folder management tasks including creation, deletion, and modification based on service requests raised by users
- ● Higher Nitec & above with at least 2 years of EUC experience would be ideal Good communication and interpersonal skills Meticulousness and ability to multitask effectively Capacity to work well in teams and independently in a fast-paced environment Excellent customer service orientation and people management skills
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