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Guest Service AgentThe NRMA · Coles Bay, AU-TAS, au
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The NRMA

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Guest Service Agent

🗓️ Posted 2026-10-06 Coles Bay, AU-TAS, au Casual Hybrid Hospitality Tourism
💰 Salary Not shared 📊 Market A$4,500–A$5,500/mo
Location: Freycinet Lodge, Tasmania Work type: Casual

About the Company

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature. Freycinet Lodge is an eco-lodge that sits within the world famous Freycinet National Park - a stone's throw from the renowned Wineglass Bay on the picturesque East Coast of Tasmania.

About the Job

We are looking for a casual Guest Service Agent to join our team at Freycinet Lodge. You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories.

Role & Responsibilities

  • ● Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
  • ● Answer phone and email enquiries promptly and professionally
  • ● Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

Requirements

Certifications

  • ● Certificate II in Hospitality (Operations) or equivalent experience
  • ● Valid Responsible Service of Alcohol Certificate
  • ● Possess a Do Food Safely Certificate of completion

Experience

  • ● Strong Guest Service/Front Office experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system

Skills

  • ● A reputation for providing excellent customer service, engaging in great conversations with our guests
  • ● Excellent communication skills, with the ability to multitask in a fast-paced environment
  • ● A positive, energetic attitude and the ability to thrive as part of a high-performing team
  • ● Strong problem-solving capability, including confident use of basic mathematical skills in the workplace

Benefits

  • ● Progressive flexibility and well-being benefits to balance all of life's priorities
  • ● Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • ● Employee referral program where you may be eligible for a referral bonus of up to 2,000
  • ● Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us
  • ● Staff accommodation and meals package available