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Guest Service Agent: Batemans Bay Holiday ResortThe NRMA · Batehaven, AU-NSW, au
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Guest Service Agent: Batemans Bay Holiday Resort

🗓️ Posted 2026-10-02 Batehaven, AU-NSW, au Casual Hybrid Hospitality Tourism
💰 Salary Not shared 📊 Market A$4,100–A$5,500/mo

About the Company

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.

About the Role

Bring your passion for people to the stunning waterfront at Batemans Bay Holiday Resort. Find your balance with flexible work hours over a 7-day roster. You'll be the friendly face of our park, creating a warm welcome from the very first booking through to a fond farewell-helping guests relax, recharge and make unforgettable holiday memories by the coast.

Responsibilities

  • ● Complete reception tasks such as taking bookings, preparing invoices, and checking guests in and out.
  • ● Answer phone and email enquiries promptly and professionally-with a smile your guests can hear.
  • ● Work closely with other teams to ensure rooms are guest-ready and every stay runs smoothly.
  • ● Ensure guest accounts are accurate and all transactions are handled with care.
  • ● Communicate clearly with your team to ensure smooth handovers and happy guests.
  • ● Support the team with any other tasks as needed-no job too big or small
  • ● Share local tips to help guests experience the best of Batemans Bay.

Requirements

  • ● Previous Front Office/Guest Service experience and knowledge of front office computer and reservations systems is desirable.
  • ● A warm, enthusiastic attitude and a passion for delivering top-notch guest service.
  • ● Strong multi-tasking skills and the ability to keep cool when things get busy.
  • ● Excellent communication skills and a knack for making guests feel special.
  • ● Ability to work flexibly, including weekends and public holidays as needed.

Benefits

  • ● Progressive flexibility and well-being benefits to balance all of life's priorities.
  • ● Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
  • ● Employee referral program where you may be eligible for a referral bonus of up to 2,000.
  • ● Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Application Notes

Apply now and bring your energy to our nature-loving team Visit our careers site to find out more As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to. We welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.