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Change and Communications LeadThe NRMA · Sydney Olympic Park, NSW, au
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The NRMA

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Change and Communications Lead

🗓️ Posted 2026-10-01 Sydney Olympic Park, NSW, au Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$8,333–A$12,500/mo

About the Company

We're one of Australia's most trusted brands and proudly member-owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruises.

About the Role

We're looking for an experienced Change and Communications Lead to join our Project Management Office where you will be dedicated to the Digital Agile Release Train (DART), which brings together cross-functional product, technology and business teams to deliver customer-facing digital and product changes through an Agile cadence. This is a fantastic opportunity for you to lead the change, communications and engagement activities required to support successful delivery, adoption and readiness across the DART release roadmap.

Responsibilities

  • ● Establish, maintain and deliver an integrated DART change, communications and engagement plan that builds organisational awareness, understanding and support.
  • ● Embed change and communications planning within the DART roadmap, Program Increment planning, sprint cadence, showcases and release planning.
  • ● Maintain an integrated view of DART-related change, including business impacts, change saturation, dependencies, sequencing and communication windows.
  • ● Conduct stakeholder and change impact assessments to identify who is affected, how they are impacted and the appropriate scale and sequence of the response.
  • ● Identify impacts to people, processes, customer journeys, technology, policy, ways of working, capability and operational readiness for relevant releases
  • ● Translate the DART roadmap, technical changes and product outcomes into clear, plain-language communications tailored to leaders, frontline teams, customer-support teams and other impacted audiences.
  • ● Develop and deliver change, communication, engagement and readiness plans aligned to sprint, release and go-live milestones.
  • ● Prepare Contact Centre and frontline teams for customer-facing releases through FAQs, key messages, leader briefing packs, talking points, learning module updates and knowledge content.
  • ● Plan and deliver Agile engagement activities, including showcases, demonstrations, lunch and learns, stakeholder briefings, release updates and feedback sessions.
  • ● Coordinate with Product, Technology, Marketing and Brand, Legal and Compliance, Contact Centre and operational teams to ensure messages are accurate, timely and aligned.
  • ● Conduct readiness checks, identify risks and gaps, agree mitigation actions, monitor feedback and adoption, and capture lessons through retrospectives and post-implementation reviews.

Requirements

  • ● Relevant qualification in communications, business, marketing or a related discipline (desirable not essential)
  • ● A change management certification such as Prosci, ADKAR or equivalent, with practical application in an Agile delivery environment.
  • ● 5+ years' experience in change management and/or internal and external communications.
  • ● Experience supporting customer-facing digital or product changes and the related internal organisational change.
  • ● Demonstrated experience working within an Agile and/or SAFe delivery model and embedding change within an Agile environment.

Application Notes

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.