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Sales Centre AgentThe NRMA · Gosford, AU-NSW, au
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The NRMA

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Sales Centre Agent

🗓️ Posted 2026-10-01 Gosford, AU-NSW, au Part-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market A$4,500–A$5,500/mo

About the Company

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.

About the Role

Our Sales Centre team is responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role in our customer journey and be the first point of contact for guests looking to book that memorable holiday, road trip, or getaway. We have multiple part-time positions available offering a minimum of 24 hours per week, commencing from Monday 2nd November Additional hours will be required during peak seasons and to cover staff leave.

Responsibilities

  • ● Respond to guest enquiries via phone and email, providing accurate information and tailored accommodation options that convert to bookings.
  • ● Deliver exceptional service on every interaction, with strong problem-solving and first-call resolution wherever possible.
  • ● Build and maintain knowledge of NRMA Parks & Resorts products and services to confidently identify and convert sales opportunities.
  • ● Work across multiple systems (reservations, telephony, email) to access and manage information efficiently.
  • ● Handle a variety of enquiries in line with policies, including complaints, feedback and general enquiries.

Requirements

  • ● Experience in a Call Centre, reservations or sales environment.
  • ● Well developed sales skills and a strong customer service focus, with the ability to identify and convert sales opportunities while maintaining genuine care for guests.
  • ● Experience working towards KPIs and performance targets.
  • ● Excellent verbal and written communication skills, with a professional phone manner.
  • ● Strong listening skills and the ability to manage a variety of customer interactions.
  • ● Good organisation and time management skills, attention to detail and the ability to adhere to policies, procedures and service standards in a fast paced environment.
  • ● Confidence in using multiple systems simultaneously, including telephony, reservations platforms and other office applications.
  • ● Strong computer and typing skills, proficiency in MS Office and confident in systems navigation.
  • ● Strong relationship building capability and the ability to work effectively with people at all levels and from.
  • ● Suitable home office setup with access to NBN or a reliable internet connection.
  • ● Full availability to work weekends, school holidays, and throughout the Christmas/New Year period is essential.
  • ● Reliable, punctual and able to be "phone ready" at the start of each rostered shift.

Nice to Have

  • ● Previous experience with Newbook.

Application Notes

This role offers a hybrid work arrangement - to help you find the right balance Our team is based at our Sales Centre office on Erina Street, Gosford, and works from the office a minimum of two days per week. Enjoy the flexibility of working from home on your other rostered days. Your initial two weeks of training will be full-time (9:00am-5:00pm), Monday to Friday at our Gosford office. You will be rostered on 6-hour shifts across Thursday, Friday, Saturday and Sunday, with shifts scheduled between 8:00 am and 6:00 pm. We are closed on public holidays. All team members attend a monthly all-in day (held on a Tuesday). You'll have flexibility to work additional hours as required.