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General Manager: Pumphouse Point & Derwent Bridge HotelThe NRMA · Lake Saint Clair, TAS, au
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The NRMA

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General Manager: Pumphouse Point & Derwent Bridge Hotel

🗓️ Posted 2026-09-30 Lake Saint Clair, TAS, au Full-time Hybrid Hospitality Tourism
💰 Salary Not shared 📊 Market A$8,333–A$12,500/mo

About the Company

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.

About the Role

Nestled in the heart of Tasmania's World Heritage wilderness, Pumphouse Point and Derwent Bridge Hotel offer a once-in-a-career opportunity to lead two iconic destinations. From luxury wilderness accommodation and exceptional dining experiences to authentic Tasmanian hospitality, you'll play a key role in shaping the future of these unique properties while living and working in one of Australia's most breathtaking natural environments.

Responsibilities

  • ● Lead, coach and develop a high-performing team, fostering a positive culture focused on engagement, accountability and guest excellence
  • ● Oversee the day-to-day operations of both Pumphouse Point and Derwent Bridge Hotel
  • ● Deliver an exceptional and consistent guest experience while identifying opportunities to enhance products and services
  • ● Drive financial performance through effective budgeting, forecasting, labour management and cost control
  • ● Assist in developing and executing annual business plans and strategic objectives
  • ● Establish, monitor and report on key business performance indicators
  • ● Manage guest feedback channels and use insights to continually improve the guest experience
  • ● Lead recruitment, onboarding, training and succession planning initiatives with support from People & Culture
  • ● Develop strong stakeholder, tourism industry and community relationships, acting as a passionate ambassador for both properties and the NRMA brand
  • ● Identify opportunities for revenue growth, upselling, cross-selling and new product innovation
  • ● Oversee capital works and property improvement projects
  • ● Ensure compliance with all company policies, legislative requirements, licensing obligations and operational standards
  • ● Lead workplace health and safety initiatives and maintain a strong safety culture across both properties

Requirements

  • ● Proven ability to manage and develop staff of all levels

Benefits

  • ● Staff accommodation is available

Application Notes

As you'll be living and working in a remote location surrounded by Tasmania's stunning wilderness, you'll need your own reliable vehicle to explore the region and access nearby amenities.