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Duty ManagerThe NRMA · Gold Coast, QLD, au
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The NRMA

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Duty Manager

🗓️ Posted 2026-09-28 Gold Coast, QLD, au Full-time Hybrid Sport Recreation
💰 Salary Not shared 📊 Market A$4,500–A$6,000/mo
Location: Gold Coast Airport Work type: Full-time Employment: Full-time

About the Company

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip - something to look forward to We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage - Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

About the Job

We are looking for a Full-Time Duty Manager to join the team at Gold Coast Airport. Reporting to the Branch Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.

Role & Responsibilities

  • ● Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics.
  • ● Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations.
  • ● Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards.
  • ● Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery.
  • ● Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management.
  • ● Efficiently manage rental bookings, agreements, and customer data via our tech platforms with accuracy and care for detail and security.

Requirements

Certifications

  • ● You will need a current provisional or full driver's licence and working rights in Australia.

Experience

  • ● You bring valuable experience in areas such as sales, customer service or tourism.
  • ● Experience in vehicle rental industry is desirable but not essential.

Skills

  • ● You are motivated, enjoy direct customer service and are a true sales talent.
  • ● You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities.
  • ● You are highly organised, have a service-oriented mindset and excel in customer service.
  • ● You are willing to work a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays.

Benefits

  • ● Participate in our lucrative performance-based incentive program.
  • ● Competitive salary package including motor vehicle, phone and laptop.
  • ● Uniform and staff car parking provided.
  • ● Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • ● Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
  • ● Discounts on a range of NRMA personal insurance products including car, home & travel.