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Duty ManagerThe NRMA · Gold Coast, QLD, au
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The NRMA

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Duty Manager

🗓️ Posted 2026-09-28 Gold Coast, QLD, au Full-time Hybrid Sport Recreation
💰 Salary Not shared 📊 Market A$4,500–A$6,000/mo

About the Company

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip - something to look forward to We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage - Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

About the Role

We are looking for a Full-Time Duty Manager to join the team at Gold Coast Airport. Reporting to the Branch Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.

Responsibilities

  • ● Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics.
  • ● Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations.
  • ● Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards.
  • ● Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery.
  • ● Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management.
  • ● Efficiently manage rental bookings, agreements, and customer data via our tech platforms with accuracy and care for detail and security.

Requirements

  • ● You are motivated, enjoy direct customer service and are a true sales talent.
  • ● You bring valuable experience in areas such as sales, customer service or tourism.
  • ● Experience in vehicle rental industry is desirable but not essential.
  • ● You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities.
  • ● You are highly organised, have a service-oriented mindset and excel in customer service.
  • ● You are willing to work a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays.
  • ● You will need a current provisional or full driver's licence and working rights in Australia.

Benefits

  • ● Participate in our lucrative performance-based incentive program.
  • ● Competitive salary package including motor vehicle, phone and laptop.
  • ● Uniform and staff car parking provided.
  • ● Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • ● Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
  • ● Discounts on a range of NRMA personal insurance products including car, home & travel.

Application Notes

Are you ready to rev up your career and drive customer happiness We're excited to hear from you. Apply now or visit our careers site to find out more. Join Team Orange today We welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. As part of our recruitment process, successful applicants will be required to complete a National Criminal History Check.