Your career compass awaits
Create a free account to unlock
- ✓ See how you match this role
- ✓ AI resume tailored to this specific job
- ✓ Inside Track Companion — find your insider contact
- ✓ Skills gap analysis and upskill plan
- ✓ Interview prep kit for this role
- ✓ Relocation concierge — salary, tax, cost of living
Free — no credit card required
Duty Manager
Sport Recreation
💰 Salary Not shared
📊 Market A$4,500–A$6,000/mo (A$54,000–A$72,000/yr)
Location: Brisbane Airport
Work type: Full-time
Employment: 12-month contract
About the Company
At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip - something to look forward to We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage - Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.
About the Job
Reporting to the Area Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. YOUR ROLE Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics. Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations.
Role & Responsibilities
- ● Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics
- ● Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations
- ● Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards
- ● Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery
- ● Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management
- ● Efficiently manage rental bookings, agreements, and customer data via our tech platforms with accuracy and care for detail and security
Requirements
Certifications
- ● You will need a current provisional or full driver's licence and working rights in Australia
Experience
- ● You bring valuable experience in areas such as sales, customer service or tourism
Skills
- ● You are motivated, enjoy direct customer service and are a true sales talent
- ● You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities
- ● You are highly organised, have a service-oriented mindset and excel in customer service
- ● You are willing to work a rotating roster between 6am and midnight, Monday to Sunday, including school holidays, weekends, and public holidays
Preferred (nice to have)
- ● Experience in vehicle rental industry is desirable but not essential
Benefits
- ● Participate in our lucrative performance-based incentive program
- ● Competitive salary package including motor vehicle, phone and laptop
- ● Uniform and staff car parking provided
- ● Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
- ● Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- ● Discounts on a range of NRMA personal insurance products including car, home & travel
Confirm Application
Are you applying to ?
We'll track this in your dashboard as Applied.
Saving to your tracker…
Stand out: message someone at The NRMA.
A short, personal note to a recruiter can get your application looked at sooner.
⚡ Full Resume Sandbox Canvas