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Cafe Manager
Hospitality Tourism
💰 Salary Not shared
📊 Market A$4,500–A$6,000/mo (A$54,000–A$72,000/yr)
Location: South West Rocks, Mid North Coast
About the Company
With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature. Proudly welcoming First Nations talent At NRMA, we honour the stories, knowledge, and unique strengths that First Nations peoples bring to our organisation.
About the Job
This is a practical leadership position where you'll be actively involved in the day-to-day operation of the café while leading and mentoring a small team. During peak trading periods, including weekends, public holidays and school holidays, you'll be front and centre ensuring exceptional guest experiences and smooth operational delivery.
Role & Responsibilities
- ● Lead and support café operations, ensuring outstanding customer service
- ● Manage and monitor food and beverage budgets
- ● Control labour costs and optimise staffing levels
- ● Prepare and manage team rosters
- ● Recruit, train and develop team members
- ● Maintain high food safety and hygiene standards
- ● Monitor stock levels, ordering and supplier relationships
- ● Drive profitability while maintaining quality and guest satisfaction
Requirements
Certifications
- ● Current Food Safety Supervisor Certificate and/or Food Handling Certificate
- ● Current Responsible Service of Alcohol (RSA) Certificate
Experience
- ● Previous experience managing a café, restaurant or similar hospitality venue
- ● Experience managing budgets, labour costs and stock control
Skills
- ● Strong leadership and people management skills
- ● Excellent rostering and workforce planning capabilities
- ● A customer-first mindset and passion for creating great guest experiences
- ● Strong organisational and communication skills
- ● Flexibility to work weekends, school holidays and peak trading periods
- ● Full Australian Working Rights
Benefits
- ● Progressive flexibility, leave and well-being benefits to balance all of life's priorities
- ● Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
- ● Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
- ● Discounts on a range of NRMA personal insurance products including car, home & travel
- ● Opportunities to grow, progress or relocate your career and move around the NRMA Group or different locations with us
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