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Training and Knowledge LeadThe NRMA · Sydney Olympic Park, NSW, au
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The NRMA

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Training and Knowledge Lead

🗓️ Posted 2026-09-14 Sydney Olympic Park, NSW, au Full-time Hybrid Education Training
💰 Salary Not shared 📊 Market A$8,333–A$10,833/mo

About the Company

NRMA Group is one of Australia's most trusted, member owned brands, operating across roadside assistance, electric vehicle charging networks, parks and resorts, SIXT car rental, My Fast Ferry and Fantasea Cruising. The organisation focuses on putting people and community at the heart of everything it does while helping to keep Australia moving forward.

About the Role

The newly created Training & Knowledge Lead role sits within the Roadside Contact Centre & Distribution team in Sydney Olympic Park, operating on a hybrid model. Reporting to the Planning, Implementation & QA Manager, this leadership position oversees a team of Trainers and Knowledge Specialists and is responsible for elevating frontline capability, coaching practices, knowledge management and operational readiness, while partnering with business leaders to address capability gaps, improve learning outcomes, build future focused frameworks and support AI and emerging technology adoption.

Responsibilities

  • ● Lead, coach and develop a high performing team of Trainers and Knowledge Specialists.
  • ● Partner with stakeholders to identify capability and performance improvement opportunities.
  • ● Review, enhance and modernise training content and learning frameworks.
  • ● Build coaching capability across leaders and frontline teams.
  • ● Drive onboarding, upskilling and ongoing development programs.
  • ● Oversee knowledge management and continuous improvement initiatives.
  • ● Support operational readiness for new systems, processes and projects.
  • ● Champion the use of AI, automation and digital tools to improve learning and performance.
  • ● Manage knowledge platforms and learning technologies, including Articulate 360, SharePoint and any future platforms.
  • ● Use insights and data to improve capability, engagement and business outcomes.

Requirements

  • ● Experience leading learning, training, capability or knowledge management teams.
  • ● Proven leadership experience with coaching and developing people.
  • ● Strong stakeholder engagement and influencing skills.
  • ● Experience designing, implementing and evaluating learning solutions.
  • ● Excellent facilitation, communication and presentation skills.
  • ● Strong planning, organisation and project management capability.
  • ● Experience driving continuous improvement and change initiatives.
  • ● Confidence working with digital platforms, systems and collaboration tools.
  • ● Strong analytical and problem solving skills.
  • ● Qualifications in teaching, training, adult learning or a related discipline (desirable).
  • ● Teaching, training or adult learning qualifications (desirable).
  • ● Contact centre or customer operations experience (desirable).
  • ● Experience coaching leaders, trainers and frontline teams (desirable).
  • ● Knowledge management platform experience (desirable).
  • ● Exposure to AI, automation and digital enablement initiatives (desirable).
  • ● Change management or project delivery experience (desirable).

Benefits

  • ● Progressive flexibility, leave and well being benefits to balance life priorities.
  • ● Travel discounts on SIXT car rental, cruises, and accommodation at NRMA Holiday Parks and Resorts.
  • ● Complimentary My NRMA membership including free roadside assistance and discounts on groceries, movies, gift cards, gym memberships, attractions, restaurants and more.
  • ● Discounts on a range of NRMA personal insurance products including car, home and travel.
  • ● Opportunities to grow, progress or relocate within the NRMA Group or different locations.
Credential Requirements for Australia
🔴

AITSL Assessment + State Registration

AITSL + State Teacher Registration Board

Must have to work
Cost: AUD 400–800 Timeline: 3–6 months