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Guest Services Attendant: Angourie ResortThe NRMA · Yamba, AU-NSW, au
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Guest Services Attendant: Angourie Resort

🗓️ Posted 2026-09-11 Yamba, AU-NSW, au Casual Hybrid Hospitality Tourism
💰 Salary Not shared 📊 Market A$3,500–A$4,500/mo

About the Company

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.

About the Role

We're on the lookout for a confident and customer-focused Guest Services Attendant to join our team at NRMA Angourie Resort on a casual basis. Located just minutes from Yamba's stunning beaches and national parks, Angourie Resort offers guests a relaxed coastal escape complete with premium accommodation, a restaurant, day spa and resort facilities. As one of the first faces our guests see, you'll play an important role in creating memorable experiences from the moment they arrive. This is much more than a traditional reception role. You'll be helping guests make the most of their stay, sharing local recommendations, supporting our Day Spa operations and ensuring every guest feels genuinely welcomed.

Responsibilities

  • ● Welcoming guests with friendly and professional service
  • ● Managing check-ins, check-outs and guest enquiries
  • ● Providing local recommendations, tourism information and insider tips on the best things to see and do in the region
  • ● Taking and managing Day Spa bookings and payments
  • ● Welcoming Day Spa guests and providing tours of the facilities
  • ● Assisting guests with requests and resolving enquiries with confidence and care
  • ● Supporting the smooth day-to-day operation of Front Office
  • ● Working independently while maintaining a high standard of service

Requirements

  • ● Loves helping people and creating positive experiences
  • ● Is friendly, approachable and professional
  • ● Communicates confidently with guests from all walks of life
  • ● Takes initiative and enjoys working independently
  • ● Is organised, reliable and detail-oriented
  • ● Enjoys learning about the local area and sharing recommendations with guests
  • ● Brings a positive attitude and strong team spirit

Benefits

  • ● Progressive flexibility and well-being benefits to balance all of life's priorities
  • ● Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • ● Employee referral program where you may be eligible for a referral bonus of up to 2,000
  • ● Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us