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General ManagerThe NRMA · Cradle Mountain, TAS, au
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The NRMA

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General Manager

🗓️ Posted 2026-09-10 Cradle Mountain, TAS, au Full-time Hybrid Hospitality Tourism
💰 Salary Not shared 📊 Market A$8,750–A$13,333/mo

About the Company

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.

About the Role

We're seeking an experienced and commercially minded General Manager to lead this iconic property. This is a hands-on leadership role where you'll drive operational excellence, foster a high-performing team culture and deliver exceptional guest experiences while achieving strong commercial outcomes. With free staff accommodation provided, this is a unique opportunity to embrace a rewarding lifestyle in Tasmania's stunning wilderness while advancing your hospitality leadership career.

Responsibilities

  • ● Lead, coach and develop the leadership team to deliver exceptional operational performance and guest satisfaction.
  • ● Drive financial performance through effective budgeting, forecasting, reporting and cost management.
  • ● Oversee business planning and budget development for the property.
  • ● Ensure compliance with WHS, legislative and company requirements.
  • ● Build and maintain strong relationships with local community groups, tourism partners and key stakeholders.
  • ● Provide strategic oversight of the Cradle Mountain Wilderness Gallery, working closely with the Gallery Manager to enhance visitor experiences and commercial performance.
  • ● Champion a positive team culture that reflects our values and commitment to service excellence.
  • ● Travel intrastate as required.

Requirements

  • ● 5+ years' senior leadership experience as a General Manager or Assistant General Manager in hotel property management
  • ● Strong commercial acumen with experience managing budgets, forecasting and operational performance.
  • ● Proven ability to lead, motivate and develop high-performing teams.
  • ● Excellent organisational, planning and problem-solving capabilities.
  • ● Outstanding communication and stakeholder management skills.
  • ● A hands-on leadership style with the ability to adapt in a dynamic environment.
  • ● A genuine passion for hospitality and creating memorable guest experiences.
  • ● Experience in remote area tourism/hospitality operations
  • ● Current and valid Working with Vulnerable People check (WWVP)
  • ● Ability to hold licensee accreditation
  • ● First aid certification
  • ● Relevant qualifications in hospitality, business, or a related field are highly regarded.

Benefits

  • ● Progressive flexibility, leave and well-being benefits to balance all of life's priorities
  • ● Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • ● Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • ● Discounts on a range of NRMA personal insurance products including car, home & travel
  • ● Grow, progress or relocate your career and move around the NRMA Group or different locations with us.
  • ● Free staff accommodation provided