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Technical Support SpecialistThe NRMA · Sydney, NSW, au
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The NRMA

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Technical Support Specialist

🗓️ Posted 2026-09-09 Sydney, NSW, au Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$5,417–A$7,500/mo

About the Company

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising. That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

About the Role

We have an exciting full-time opportunity for a Technical Support Specialist to join our team based in Wetherill Park, NSW You will support the development and delivery of technical information, training resources and support products used by Roadside Assistance patrols and technical teams across Australia. This unique role combines automotive expertise with technical research, content development, knowledge management and stakeholder engagement. You'll contribute to the creation of practical technical solutions that improve roadside diagnosis, repairs and service delivery while supporting national projects and innovation initiatives.

Responsibilities

  • ● Research and develop technical solutions that support roadside repairs.
  • ● Create practical technical guides, bulletins and support resources.
  • ● Review, proof and publish technical information to ensure accuracy and quality.
  • ● Produce engaging video content and training materials.
  • ● Share technical advice and respond to specialist enquiries.
  • ● Help build and improve training programs for patrol teams.
  • ● Contribute to national projects, trials and industry research.
  • ● Identify new tools, technologies and innovations that improve outcomes.
  • ● Work closely with stakeholders across Australia.

Requirements

  • ● Trade qualified Motor Mechanic or Automotive Electrician.
  • ● Current Driver Licence.
  • ● Experience researching technical information and developing technical documentation or articles.
  • ● Intermediate Microsoft 365 and Teams skills.
  • ● Strong organisational and time management skills with the ability to work autonomously.
  • ● Exceptional attention to detail and ability to prioritise competing tasks.
  • ● A collaborative approach and commitment to delivering high-quality outcomes.
  • ● Desirable: Previous Roadside Assistance experience.
  • ● Desirable: Certificate IV in Training and Assessment, or equivalent experience.
  • ● Desirable: Experience developing training programs and learning materials.
  • ● Desirable: Extensive automotive industry experience.
  • ● Desirable: Demonstrated customer service experience and strong professional ethics.
  • ● Desirable: Excellent written and verbal communication skills.
  • ● Desirable: Experience in video production and content creation.

Benefits

  • ● Progressive flexibility, leave and well-being benefits to balance all of life's priorities.
  • ● Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • ● Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
  • ● Discounts on a range of NRMA personal insurance products including car, home & travel.
  • ● Opportunity to grow, progress or relocate your career within the NRMA Group.