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Guest Services Attendant: Ocean Beach Resort The NRMA · Umina Beach, AU-NSW, au
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The NRMA

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Guest Services Attendant: Ocean Beach Resort

🗓️ Posted 2026-09-07 Umina Beach, AU-NSW, au Casual Hybrid Hospitality Tourism
💰 Salary Not shared 📊 Market A$3,800–A$4,800/mo

About the Company

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.

About the Role

At NRMA Ocean Beach Holiday Resort, we're looking for 2 Casual Guest Service Attendants to join our Front Office team as we head into our busiest and most exciting time of the year. As the first smile guests see when they arrive and the friendly voice they turn to throughout their stay, you'll play a key role in creating memorable holiday experiences. No two days are the same, especially during our peak summer season, where you'll balance guest enquiries, check-ins, phone calls and bookings while keeping your cool under pressure. If you're confident with technology, enjoy working with people and can juggle multiple priorities with a smile, we'd love to hear from you. As a Guest Service Attendant, you'll help ensure every guest journey is smooth from arrival through to departure.

Responsibilities

  • ● Welcoming guests and managing check-ins and check-outs.
  • ● Answering incoming phone calls, emails and guest enquiries.
  • ● Assisting guests with bookings, accommodation information and resort services.
  • ● Using multiple systems to manage reservations, payments and guest information.
  • ● Providing local recommendations and helping guests make the most of their stay.
  • ● Handling guest requests and resolving issues with professionalism and care.
  • ● Processing payments and balancing reception transactions.
  • ● Supporting the wider resort team during busy periods.
  • ● Delivering exceptional customer service during peak holiday trade.

Requirements

  • ● Previous experience in reception, front office, customer service, administration or hospitality.
  • ● Strong computer skills and confidence learning new systems.
  • ● Ability to multitask and remain organised in a high-volume environment.
  • ● Excellent communication skills and a warm, professional manner.
  • ● A genuine passion for helping people and creating positive experiences.
  • ● Strong attention to detail and problem-solving ability.
  • ● Confidence handling guest concerns and finding solutions.
  • ● Flexibility to work a rotating 7-day roster including weekends, public holidays and school holiday periods.
  • ● All employees are subject to mandatory pre-employment checks.

Benefits

  • ● Progressive flexibility and well-being benefits to balance all of life's priorities.
  • ● Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
  • ● Employee referral program where you may be eligible for a referral bonus of up to 2,000.
  • ● Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
  • ● Inclusion, diversity, and representing the members, guests, customers, and communities we serve.