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Sales Centre AgentThe NRMA · Gosford, AU-NSW, au
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The NRMA

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Sales Centre Agent

🗓️ Posted 2026-09-04 Gosford, AU-NSW, au Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market A$4,500–A$5,800/mo

About the Company

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature.

About the Role

Do you have experience working in a call centre (inbound or outbound), reservations, or sales environment Do you thrive in a fast-paced, KPI-driven environment where achieving results and helping customers go hand in hand Looking for flexibility This role offers a hybrid work arrangement - to help you find the right balance

Responsibilities

  • ● Respond to guest enquiries via phone and email, providing accurate information and tailored accommodation options that convert to bookings.
  • ● Deliver exceptional service on every interaction, with strong problem-solving and first-call resolution wherever possible.
  • ● Build and maintain knowledge of NRMA Parks & Resorts products and services to confidently identify and convert sales opportunities.
  • ● Work across multiple systems (reservations, telephony, email) to access and manage information efficiently.
  • ● Handle a variety of enquiries in line with policies, including complaints, feedback and general enquiries.

Requirements

  • ● Experience in a call centre, reservations, or sales environment.
  • ● Previous experience with Newbook is desirable.
  • ● Well developed sales skills and a strong customer service focus, with the ability to identify and convert sales opportunities while maintaining genuine care for guests.
  • ● Experience working towards KPIs and performance targets.
  • ● Excellent verbal and written communication skills, with a professional phone manner.
  • ● Strong listening skills and the ability to manage a variety of customer interactions.
  • ● Good organisation and time management skills, attention to detail and the ability to adhere to policies, procedures and service standards in a fast paced environment.
  • ● Confidence in using multiple systems simultaneously, including telephony, reservations platforms and other office applications.
  • ● Strong computer and typing skills, proficiency in MS Office and confident in systems navigation.
  • ● Strong relationship building capability and the ability to work effectively with people at all levels and from diverse backgrounds.