search Browse Jobs
Sales Centre AgentThe NRMA · Gosford, AU-NSW, au
The NRMA logo

The NRMA

company page ↗

Sales Centre Agent

🗓️ Posted 2026-09-04 Gosford, AU-NSW, au Part-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market A$4,500–A$5,800/mo

About the Company

NRMA Parks & Resorts provides accommodation across iconic Australian locations, from campsites to luxury resorts, and connects holidaymakers with over 50 destinations as part of the trusted, member-owned NRMA Group.

About the Role

The Sales Centre team takes inbound calls and makes reservations for holiday stays for members and guests, serving as the first point of contact for guests looking to book a holiday. The role offers a hybrid work arrangement with part-time positions, including a minimum of 24 hours per week, and initial two weeks of full-time training at the Gosford office.

Responsibilities

  • ● Respond to guest enquiries via phone and email, providing accurate information and tailored accommodation options that convert to bookings.
  • ● Deliver exceptional service on every interaction, with strong problem-solving and first-call resolution wherever possible.
  • ● Build and maintain knowledge of NRMA Parks & Resorts products and services to confidently identify and convert sales opportunities.
  • ● Work across multiple systems (reservations, telephony, email) to access and manage information efficiently.
  • ● Handle a variety of enquiries in line with policies, including complaints, feedback and general enquiries.

Requirements

  • ● Experience in a Call Centre, reservations or sales environment.
  • ● Previous experience with Newbook (desirable).
  • ● Well-developed sales skills and a strong customer service focus, with the ability to identify and convert sales opportunities while maintaining genuine care for guests.
  • ● Experience working towards KPIs and performance targets.
  • ● Excellent verbal and written communication skills, with a professional phone manner.
  • ● Strong listening skills and the ability to manage a variety of customer interactions.
  • ● Good organisation and time management skills, attention to detail and the ability to adhere to policies, procedures and service standards in a fast-paced environment.
  • ● Confidence in using multiple systems simultaneously, including telephony, reservations platforms and other office applications.
  • ● Strong computer and typing skills, proficiency in MS Office and confident in systems navigation.
  • ● Strong relationship-building capability and the ability to work effectively with people at all levels and from different backgrounds.

Benefits

  • ● Hybrid work arrangement - work from home on rostered days, with a minimum of two days per week in the office.
  • ● Flexibility to work additional hours as required.
  • ● Part-time positions with a minimum of 24 hours per week.
  • ● Monthly all-in day held on a Tuesday.
  • ● Closed on public holidays.