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Guest Experience AttendantThe NRMA · South West Rocks, NSW, au
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The NRMA

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Guest Experience Attendant

🗓️ Posted 2026-09-04 South West Rocks, NSW, au Casual Hybrid Hospitality Tourism
💰 Salary Not shared 📊 Market A$3,800–A$4,500/mo

About the Company

With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion - from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen-it's not just our job, it's in our nature. We're for inclusion, diversity, and representing the members, guests, customers, and communities we serve.

About the Role

Are you passionate about creating memorable experiences for children and families Do you enjoy bringing energy, creativity and fun to every day NRMA South West Rocks Holiday Resort is seeking a Guest Experience Attendant to join our team and help deliver engaging activities through our Kids Club and family entertainment program. As a Guest Experience Attendant, you'll play a key role in creating unforgettable holiday experiences for our guests. From facilitating Kids Club activities and games to supporting resort events and family entertainment, you'll help ensure every guest leaves with lasting memories.

Responsibilities

  • ● Delivering fun, engaging and age-appropriate Kids Club activities.
  • ● Creating positive and memorable experiences for children and families.
  • ● Hosting games, arts and crafts, outdoor activities and special events.
  • ● Ensuring the safety and wellbeing of all participating children.
  • ● Providing exceptional customer service to guests.
  • ● Assisting with resort entertainment and guest engagement initiatives.
  • ● Supporting the wider resort team when required.

Requirements

  • ● A friendly, energetic and outgoing personality.
  • ● Experience working with children, recreation programs, hospitality or tourism is highly desirable.
  • ● Strong communication and interpersonal skills.
  • ● Ability to engage confidently with children, families and guests from diverse backgrounds.
  • ● Reliable, organised and able to work independently and as part of a team.
  • ● Available to work weekends, public holidays and school holiday periods.
  • ● Valid NSW Working With Children Check (WWCC).
  • ● Current First Aid Certificate (or willingness to obtain).
  • ● Ability to work in a fast-paced guest-focused environment.

Benefits

  • ● Progressive flexibility, leave and well-being benefits to balance all of life's priorities.
  • ● Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
  • ● Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
  • ● Discounts on a range of NRMA personal insurance products including car, home & travel.
  • ● Opportunity to grow, progress or relocate your career and move around the NRMA Group or different locations with us.