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Reservations ManagerThe NRMA · Cairns, QLD, au
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The NRMA

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Reservations Manager

🗓️ Posted 2026-08-27 Cairns, QLD, au Full-time Hybrid Hospitality Tourism
💰 Salary Not shared 📊 Market A$5,417–A$7,083/mo

About the Company

Coral Expeditions is Australia's pioneering cruise line. We specialise in a unique style of immersive adventures by small expedition ship. With humble beginnings hosting cruises on the Great Barrier Reef, the company has grown into a borderless fleet of three ships carrying between 72 and 120 guests. For four decades, Coral has operated with a single purpose - to take small groups of likeminded explorers to remote places with expert guidance and warm Australian hospitality. We offer a wide range of domestic and international destinations. Coral is part of the NRMA Group, a member-owned brand that also operates NRMA Parks & Resorts, SIXT car rental, NRMA Electric Vehicle charging network and various marine businesses.

About the Role

The Reservations Manager is responsible for overseeing the Reservations department, which includes a Sales team and a Service team, each led by a dedicated Team Leader. This role is critical in maintaining our high standard of customer service. The primary focus is on managing daily team operations, including resource allocation, mentoring, reporting, handling escalations, and cultivating a responsive, caring and sales-driven culture.

Responsibilities

  • ● Managing daily team operations
  • ● Resource allocation
  • ● Mentoring
  • ● Reporting
  • ● Handling escalations
  • ● Cultivating a responsive, caring and sales-driven culture
  • ● Assisting with frontline tasks, such as responding to calls and emails

Requirements

  • ● Prior experience in the travel industry preferred but not required
  • ● Experience managing a team
  • ● Reservations or sales background
  • ● Excellent communication both verbally and written
  • ● Able to prioritise and multi-task to achieve deadlines for yourself and team
  • ● Strong administration skills with accuracy and attention to detail
  • ● Proficiency in reservations/systems and Microsoft Office programs
  • ● Australian residency due to the nature of our business, with substantial Australian work experience

Benefits

  • ● Career growth in a progressive and expanding Australian company
  • ● A supportive and collaborative office team environment
  • ● The opportunity to work and travel in amazing destinations and with inspiring products
  • ● Progressive flexibility, leave and well-being benefits to balance all of life's priorities
  • ● Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • ● Complimentary myNRMA membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gym memberships, attractions, restaurants and much more
  • ● Discounts on a range of NRMA personal insurance products including car, home & travel