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Sales Operations SupervisorMax Mara Fashion Group · Milan, Lombardy, it
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Max Mara Fashion Group

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Sales Operations Supervisor

🗓️ Posted 2026-10-02 Milan, Lombardy, it Full-time Hybrid Sales
💰 Salary Not shared 📊 Market 2,500 EUR–3,500 EUR/mo

About the Company

Max Mara, Sportmax, Weekend, Marina Rinaldi, Marella, MAX&Co., Pennyblack, EMME, i BLUES, Intrend An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today 11 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide. Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem includes Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences. We are looking for travel companions. Travelers willing to explore new skills and abilities that have the shape of water and can adapt to different situations and find new paths not yet covered. Retail Apparel and Fashion Specialties: Abbigliamento, Moda, Luxury, Fashion, Accessori, e-commerce, Retail, Technology

About the Role

The Sales Operations Supervisor is responsible for the sales process to reference customers in quantitative terms (budget, turnover, profitability) and qualitative terms (application of the Brand instructions in the choice of products), operating in line with the instructions received. The Sales Operations Supervisor supervises the correct execution of customer purchase orders in terms of quantity (budget) and quality, ensuring that the Brand's instructions regarding product choice are respected. The main objectives of the position include: Supervision, execution, and guarantee of all activities related to product management, space design, and, in general, preparation of sales campaigns for showrooms, including support in scheduling appointments with customers, in line with the Brand guidelines.

Responsibilities

  • ● Plan sales campaigns and support in defining the budget, ensuring the achievement of quantitative and qualitative objectives in terms of purchase orders, upon request of the Management.
  • ● Support the Sales Direction in developing the reference market and channel (customers and sales).
  • ● Verify the correct execution of customer purchase orders in terms of quantity (budget) and quality, ensuring that the Brand's instructions are respected.
  • ● Study and process a preliminary evaluation of assigned customers to define a product assortment compliant with the customer type and maximize company profits.
  • ● Maintain and promote constant contact with the network to analyze, manage, and report any customer complaints and product trends.
  • ● Deepen and keep their knowledge of the collection and seasonal projects constantly updated.
  • ● Contribute to the development of the sales team's skills through suitable online and offline training activities (including products, customers, and sales techniques).
  • ● Develop the reference market by identifying new business opportunities and growing the assigned customer portfolio.

Requirements

  • ● Fluent in Italian and English (spoken and written).
  • ● Proven experience in showroom management.
  • ● A natural ability to build long-term, trust-based relationships with clients.
  • ● Excellent organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced, deadline-driven environment.
  • ● Flexibility and willingness to travel.

Nice to Have

  • ● Previous experience in a luxury environment is highly preferred.