Workshop Service Advisor

About the Company

Responsibilities

• ● Act as the primary point of contact for internal and external customers lodging fleet maintenance and repair requests, providing timely updates on job status and expected completion.
• ● Create, manage and close work orders in the new Fleet Management Software, ensuring all relevant job details, labour, parts and costs are accurately recorded in accordance with Council's asset management requirements.
• ● Utilise the Fleet Management Software to raise and manage purchase orders, work orders and service requests, ensuring data integrity and timely processing in accordance with Council's financial procedures.
• ● Maintain accurate and up-to-date asset data within the Fleet Management Software, including service histories, warranty information, compliance records and defect reporting, to support informed decision-making by the Fleet Workshop Supervisor.
• ● Source, order and receipt parts and consumables required for workshop repairs and servicing, liaising with approved suppliers and ensuring value for money in accordance with Council's Procurement Policy.
• ● Process parts invoices and purchase orders through the Fleet Management Software, ensuring accurate allocation to work orders and timely payment to suppliers.
• ● Support the Fleet Workshop Supervisor with data preparation for VicRoads, NHVR and other statutory reporting requirements.

Requirements

• ● Proficient use of a Fleet Management Software or equivalent enterprise asset and financial management system for work order management, purchase orders, reporting and data entry.
• ● Sound understanding of fleet and plant maintenance processes, including servicing schedules, compliance requirements and parts management.
• ● Understanding of budgeting and financial requirements, including the ability to assist in monitoring expenditure and processing invoices within Council's financial systems.
• ● Ability to communicate effectively and professionally with individuals at all levels of the organization, including managers, coworkers, and customers.
• ● Experience in a workshop service advisory, fleet administration or similar role within local government, transport or a related industry.
• ● Experience in inventory control of parts and resources.
• ● Demonstrated experience using TechOne or a comparable enterprise asset management or financial management system.
• ● Proven customer service experience in an automotive or fleet management environment.
• ● Knowledge of fleet management best practices and vehicle maintenance procedures.
• ● Post trade or tertiary qualifications in Automotive Technology, Business Administration or a related field.

Benefits

• ● Permanent Full Time 83,714.28 per annum plus Superannuation