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Experian
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Support Engineer – Developer Portal
ICT
Company shared salary
NA
Market rate
₹85,000–₹165,000/mo (₹1,020,000–₹1,980,000/yr)
Based on similar roles (title + domain + location).
About the Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. Experian's people-first, inclusive, and purpose-driven culture is multi-award-winning, recognized as one of the World's Best Workplaces 2025 (Fortune Global Top 25) and a Great Place To Work in 26 countries.
Responsibilities
- ● Provide Level 1 technical support for the Developer Portal, including incident handling and service requests.
- ● Act as the first point of contact for users, ensuring timely response and resolution of issues.
- ● Troubleshoot and diagnose technical problems related to APIs, integrations, and platform access.
- ● Escalate complex issues to Level 2/engineering teams with proper documentation and context.
- ● Monitor system alerts and proactively address potential issues.
- ● Maintain and update support documentation, knowledge base articles, and standard operating procedures.
- ● Collaborate with development and DevX teams to identify recurring issues and recommend improvements.
- ● Support automation initiatives to streamline support processes and reduce manual effort.
- ● Generate reports and insights on support trends, performance metrics, and user experience.
Requirements
- ● Bachelor's degree in Computer Science, Information Technology, Software Engineering, Data Analytics, or a related field (or equivalent practical experience).
- ● 1-3 years of experience in Technical Support, Application Support, Service Desk, Developer Support, or a similar technology-focused role.
- ● Proficiency in Python for scripting, automation, API integrations, troubleshooting, and basic application support.
- ● Proficiency in data analysis using Power BI, Excel, SQL, or similar reporting tools.
- ● Experience with RPA platforms such as Automation Anywhere, UiPath, Power Automate, or similar technologies for supporting and troubleshooting automated workflows.
- ● Foundational knowledge of Agentic AI and Generative AI, including AI agents, LLMs, prompt engineering, RAG, and AI-powered automation concepts.
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