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Experian

✓ Verified Sponsor

Head of Product - Consumer Growth and Experience

🗓️ Posted 2026-07-21 Nottingham, gb Full-time Hybrid ICT

Company shared salary

NA

Market rate

8,333 GBP–12,500 GBP/mo (99,996 GBP–150,000 GBP/yr)

Based on similar roles (title + domain + location).

About the Company

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Responsibilities

  • ● Deliver seamless login and onboarding journeys that maximise conversion
  • ● Evolve the Home experience into a personalised hub, driving deeper engagement
  • ● Champion a customer-first mindset, aligning product experience with Experian's brand purpose
  • ● Champion modern product tools, experimentation, and data-led ways of working
  • ● Leverage AI-driven workflows and personalisation to enhance product experiences and efficiency
  • ● Balance innovation with secure access and fraud prevention capabilities
  • ● Lead, coach, and inspire a high-performing product team, driving accountability and outcomes
  • ● Act as a hands-on leader, setting clear direction while ensuring strong execution
  • ● Influence and align cross-functional stakeholders, including senior leadership
  • ● Own strategy and delivery across acquisition, onboarding, activation, and early engagement
  • ● Drive growth in new customers, credit score views, and app engagement, including underserved segments
  • ● Optimise re-engagement and lifecycle journeys to increase retention and long-term value
  • ● Define and track key growth and engagement metrics across the funnel
  • ● Use experimentation and analytics to optimise performance and prioritisation
  • ● Translate insights into clear actions that drive measurable impact

Requirements

  • ● Proven experience as a senior product leader in a consumer-focused, digital environment
  • ● Track record of leading and scaling teams while delivering measurable growth outcomes
  • ● Experience using modern product tools and working with AI-enabled workflows or automation
  • ● Strong experience across customer lifecycle, onboarding, activation, and engagement strategies
  • ● Deep understanding of personalisation, app-first experiences, and conversion optimisation
  • ● Highly data-driven, with hands-on experience in experimentation and performance analysis
  • ● Strong leadership presence, with the ability to influence at executive level and align cross-functional teams
  • ● Understanding of security, authentication, and fraud prevention, balancing risk with seamless UX
  • ● Passion for customer experience and driving meaningful engagement at scale

Benefits

  • ● Hybrid working - 40% office based
  • ● Great compensation package and discretionary bonus
  • ● Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
  • ● 25 days annual leave with 8 bank holidays and 3 volunteering days
  • ● You can purchase additional annual leave