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Experian

✓ Verified Sponsor

Marketing Insight Manager

🗓️ Posted 2026-07-21 London, England, gb Full-time Hybrid Marketing Communications

Company shared salary

NA

Market rate

4,583 GBP–6,250 GBP/mo (54,996 GBP–75,000 GBP/yr)

Based on similar roles (title + domain + location).

About the Company

Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data, and has a team of 25,200 people in 32 countries. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries.

Responsibilities

  • Own the insight agenda for the brand and marketing activity, shaping what needs to be learned, why it matters, and how those insights influence brand strategy, campaigns and business decisions.
  • Turn customer, brand and market understanding into actionable recommendations that improve performance and drive growth.
  • Own the customer and brand insight agenda, ensuring research answers the most important strategic questions.
  • Lead brand tracking, annual customer sentiment analysis, campaign evaluation and deep-dive brand analysis, moving beyond reporting to explain what has changed, why it matters and what should be done next.
  • Lead the pre-testing process of creative concepts to help optimise and refine campaigns ahead of launch.
  • Challenge assumptions with evidence, helping teams make customer-led decisions.
  • Lead qualitative and quantitative research to understand customer needs, behaviours, emerging trends and market opportunities.
  • Bring together customer, brand, market and behavioural insight to create a clear, consistent view of performance and opportunity.
  • Manage research partners to deliver high-quality, decision-focused insights.
  • Work closely with Brand, Product and Analytics teams to embed insight throughout planning, proposition development and campaign execution.
  • Use AI to accelerate insight synthesis, automate reporting and improve the speed and quality of decision-making.
  • Communicate insight through compelling storytelling, building a more customer-led and insight-driven culture.

Requirements

  • Significant experience in marketing insight or consumer research within a major B2C brand, supporting large-scale, multi-million-pound marketing campaigns and brand strategy.
  • Proven experience leading brand tracking programmes, campaign evaluation and insight reporting, turning findings into clear business recommendations.
  • Strong expertise in qualitative and quantitative research methodologies, with the ability to select the right approach for the question being solved.
  • Experience managing research agencies and influencing senior stakeholders through clear, evidence-based storytelling.
  • Excellent analytical and synthesis skills, able to translate complex data into actionable insights that drive decision-making.
  • Demonstrable experience using AI tools to enhance research, accelerate insight synthesis and build more efficient reporting and analysis workflows.

Benefits

  • Hybrid working - 40% office based
  • Great compensation package and discretionary bonus
  • Pension
  • Bupa healthcare
  • Sharesave Scheme
  • 25 days annual leave with 8 bank holidays and 3 volunteering days
  • Option to purchase additional annual leave