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Experian

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Customer Success Manager – GTM

🗓️ Posted 2026-07-21 Southbank, VIC, au Full-time Hybrid Sales

Company shared salary

NA

Market rate

A$7,916–A$10,833/mo (A$94,992–A$129,996/yr)

Based on similar roles (title + domain + location).

About the Company

Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish - and we're not done. Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people and innovation so we can help create a better tomorrow.

Responsibilities

  • ● Build and maintain strong, long-term partnerships with key clients as the post-sale owner of the relationship
  • ● Develop tailored success plans aligned to client goals and business outcomes
  • ● Increase and track adoption of Experian's GTM solutions
  • ● Focus on executive communication by presenting business reviews and success metrics to senior stakeholders
  • ● Maintain a strong commercial focus on retention and growth
  • ● Surface expansion signals and pass them to the Sales / Client Executive team to close
  • ● Ensure client health and risk management by identifying potential churn early, triggering mitigation plays, and preparing the renewal story before the renewal event
  • ● Strive for operational excellence by coordinating across Sales, Product, Delivery, Support, Consulting, and Billing

Requirements

  • ● Experience consists of 5+ years in Customer Success, Account Management, or client-facing roles
  • ● Industry Knowledge includes a background in credit data/bureaux, open banking, fraud & identity, SaaS, data, or enterprise technology solutions, which is preferred
  • ● Proficiency in using a CRM platform, such as Salesforce, AI tools like Gong, Claude, CoPilot, and ChatGPT, and Microsoft Office, including PowerPoint and Excel
  • ● Experience solving enterprise technology and data challenges
  • ● Stay up to date with industry trends, curiosity, and eagerness to learn in a fast-paced environment are essential
  • ● Authenticity, to build genuine and productive relationships with our clients by working strategically to discover their business needs and challenges
  • ● Confidence and strong interpersonal skills to ensure clients understand how Experian technology, data and expertise can solve their challenges and help them achieve value and drive user adoption

Benefits

  • ● Novated Leasing & Salary Packaging
  • ● Great compensation package and bonus / commission plan
  • ● Core benefits including Experian shares discount and wellness program
  • ● Flexible work environment, hybrid model
  • ● Flexible time off including volunteer time off, personal leaves and paid holidays
  • ● 17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave