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Customer Success Manager – GTM

🗓️ Posted 2026-07-21 North Sydney, NSW, au Full-time Hybrid Sales

Company shared salary

NA

Market rate

A$7,916–A$10,833/mo (A$94,992–A$129,996/yr)

Based on similar roles (title + domain + location).

About the Company

Experian has evolved into a global tech company and leader in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a constituent of the FTSE 30 and for more than 125 years we've helped economies and communities flourish - and we're not done. Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing.

Responsibilities

  • ● Build and maintain strong, long term partnerships with key clients as the post sale owner of the relationship.
  • ● Develop tailored success plans aligned to client goals and business outcomes.
  • ● Increase and track adoption of Experian's GTM solutions, including expanding use cases through networking within accounts.
  • ● Present business reviews and success metrics to senior stakeholders, focusing on executive communication.
  • ● Maintain a strong commercial focus on retention and growth, surfacing expansion signals and passing them to Sales/Client Executive team to close.
  • ● Ensure client health and risk management by identifying potential churn early, triggering mitigation plays, and preparing the renewal story before the renewal event.
  • ● Strive for operational excellence by coordinating across Sales, Product, Delivery, Support, Consulting, and Billing to ensure commitments move forward and clients experience "one Experian".

Requirements

  • ● Minimum 5 years of experience in Customer Success, Account Management, or client facing roles.
  • ● Background in credit data/bureaux, open banking, fraud & identity, SaaS, data, or enterprise technology solutions (preferred).
  • ● Proficiency with a CRM platform such as Salesforce and AI tools such as Gong, Claude, CoPilot, and ChatGPT.
  • ● Proficiency with Microsoft Office, including PowerPoint and Excel.
  • ● Experience solving enterprise technology and data challenges.
  • ● Demonstrated curiosity and eagerness to learn, staying up to date with industry trends in a fast paced environment.

Benefits

  • ● Novated leasing and salary packaging.
  • ● Competitive compensation package with bonus and commission plan.
  • ● Core benefits including Experian share discount and wellness program.
  • ● Flexible work environment with hybrid model.
  • ● Flexible time off, including volunteer time off, personal leaves, and paid holidays.
  • ● 17 weeks of paid parental leave and family care leave.
  • ● Up to 5 days of study leave.