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Experian
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User Researcher
ICT
Company shared salary
NA
Market rate
3,750 GBP–6,250 GBP/mo (45,000 GBP–75,000 GBP/yr)
Based on similar roles (title + domain + location).
About the Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Responsibilities
- ● Partner with designers and product managers to identify research opportunities across the end-to-end product lifecycle.
- ● Plan and conduct research using a mix of methodologies, from usability testing and in-depth interviews to card sorts and concept testing.
- ● Balance generative and evaluative research to uncover needs, validate ideas, and inform product strategy.
- ● Apply lean research principles, delivering just enough insight, at the right time, to move teams forward with confidence.
- ● Synthesise findings into clear, actionable insights that influence product direction and measurable outcomes.
- ● Champion the voice of the customer across teams, helping others see how research drives impact.
- ● Contribute to evolving our research practice, operations, tools, and ways of working across domains.
Requirements
- ● Previous experience working in-house within a product team.
- ● Evidence of experimenting with AI tools to enhance your research process while maintaining research rigour and critical thinking.
- ● The ability to clearly demonstrate how your research influenced product decisions and outcomes.
- ● Proven expertise in usability testing, both moderated and unmoderated, including planning, facilitation, and analysis.
- ● Hands-on experience with qualitative methods such as interviews, diary studies, and card sorting.
- ● Experience leading research from problem framing through to evaluation and impact measurement.
- ● The ability to tailor your approach to context: balancing rigour with speed, depth with efficiency.
- ● Strong storytelling and communication skills.
Benefits
- ● Hybrid working - 40% office based
- ● Great compensation package and discretionary bonus
- ● Core benefits include pension, Bupa healthcare, Sharesave scheme and more
- ● 25 days annual leave with 8 bank holidays and 3 volunteering days
- ● The option to purchase additional annual leave
- ● Experian's people first, inclusive and purpose driven culture
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