search Browse Jobs
Associate Product Support SpecialistEurofins · Bengaluru, KA, in
Eurofins logo

Eurofins

company page ↗

Associate Product Support Specialist

🗓️ Posted 2026-09-16 Bengaluru, KA, in Full-time Hybrid ICT
💰 Salary Not shared 📊 Market ₹40,000–₹60,000/mo

About the Company

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA. Group's key figures are approx. 7.296 billion Euros turnover, over 950 laboratories across 59 countries and about 65,000 staff.

About the Role

This role primarily supports IT Solutions staff and Quality Systems teams across multiple geographies, ensuring accurate execution of routine system activities that enable global quality system operations. The position is execution focused and operates under established procedures and direction from the eQMS Support Manager.

Responsibilities

  • ● Perform routine system administration and data entry activities in ETQ / eQMS, including user onboarding, account creation, role assignments, and access maintenance
  • ● Enter document control metadata and update document lifecycle
  • ● Maintain system master data and reference data as assigned
  • ● Ensure accuracy, completeness, and timeliness of all system records
  • ● Execute all activities in accordance with approved SOPs, work instructions, and governance standards
  • ● Support IT Solutions and Quality Systems teams during peak workload periods
  • ● Participate in system testing or user acceptance activities as assigned, without ownership responsibility
  • ● Perform additional administrative or system support tasks as needed

Requirements

  • ● Autonomous, proactive, analytical, rigorous, service-oriented and able to communicate calmly during incidents
  • ● Bachelor's degree or diploma, or equivalent in IT Engineering, Computer Science, Information Systems or related field
  • ● Equivalent experience may be considered
  • ● Quality Management, CSV/GxP, ITIL or regulated systems training is desirable
  • ● Fluent professional English required
  • ● Additional regional languages are an advantage for global support
  • ● 0 - 3 years in IT support or application support, ideally in an international regulated environment
  • ● Strong IT Service Management mindset, including incident, request, change, problem and escalation handling
  • ● Practical experience with BMC Helix ITSM or equivalent ticketing tools
  • ● Web applications, ticketing tools, user/access troubleshooting, reporting/export troubleshooting, environment checks and basic scripting/automation awareness