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Product Support Engineer Eurofins · Chennai, TN, in
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Eurofins

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Product Support Engineer

🗓️ Posted 2026-08-29 Chennai, TN, in Full-time Hybrid ICT
💰 Salary Not shared 📊 Market ₹45,000–₹75,000/mo

About the Company

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and AgroScience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 37 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1,000 companies across 59 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR 6.95 billion; and has been among the best performing stocks in Europe over the past 20 years.

Responsibilities

  • ● Provide technical support to end users
  • ● Perform end-to-end user maintenance, including user creation, modification, deletion
  • ● Maintain master data, including bank account management, interfaces, statements, etc.
  • ● Create and maintain AD groups
  • ● Manage day-to-day delivery, maintenance, and troubleshooting of TMS systems, operations, and services in scope
  • ● Manage security for TMS files and folders
  • ● Analyse the trends associated with incidents and change requests and report potential areas of improvement or risk to the TMS Program Manager
  • ● Perform IT security, back-up, and recovery
  • ● Regularly monitor and report environment health and statistic details to relevant stakeholders
  • ● Create productive relationships with end users to ensure timely and efficient resolution of incidents and problems
  • ● Work closely and collaborate with the Business Analyst and other IT team members to support operations, process improvements, and contribute to the deployment of the program worldwide
  • ● Support users during UAT and fix bugs identified during UAT
  • ● Create and maintain documentation/procedures to ensure support and maintenance of the TMS system, including system descriptions, configurations, change management, policies, and procedures
  • ● Perform IT support and maintenance of the TMS application and related infrastructure to ensure the effective and efficient functioning of global business operations

Requirements

  • ● Minimum 3 years of experience in database administration, support, analysis, or related experience
  • ● Experience with production support in ERP data management/SaaS application is desirable
  • ● Knowledge of IT service management concepts, preferably ITIL or LEAN
  • ● Good problem-solving skills
  • ● Fluency in English is essential
  • ● Very good communication skills
  • ● Strong time management skills
  • ● Enthusiastic, full of high-energy, and capable of motivating others