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Health Information Services Clerk Epworth · Richmond, VIC, au
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Epworth

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Health Information Services Clerk

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🗓️ Posted 2026-10-01 Richmond, VIC, au Part-time Hybrid Healthcare Medical
💰 Salary Not shared 📊 Market A$4,500–A$5,500/mo

About the Company

Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace-one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

About the Role

The Health Information Services (HIS) Department is seeking two highly motivated individuals with excellent communication skills to join our team at the Richmond campus on a permanent part-time basis.

Responsibilities

  • ● Scanning paper-based patient medical records using the BOSSnet Digital Medical Record system.
  • ● Answering telephone enquiries.
  • ● Responding to information requests in accordance with the department's release of information guidelines.
  • ● Collecting, scanning and re-directing mail.
  • ● Performing general department administration duties as required

Requirements

  • ● Excellent customer service skills with a focus on meeting the needs of internal and external stakeholders
  • ● Excellent time management and organisational skills in order to effectively coordinate the various processes and steps involved in the process
  • ● Excellent organisational skills with a proven ability to prioritise workload effectively and meet deadlines
  • ● Effective written and verbal communication skills with a professional telephone manner, and an ability to clearly and coherently convey relevant information to all stakeholders, both internal and external to Epworth
  • ● Intermediate working knowledge of the Microsoft Outlook Suite (primarily Microsoft Outlook, and Microsoft Office)
  • ● A solid work ethic, and an ability to work autonomously within a team in order to ensure all work is completed in a timely manner
  • ● Proven high attention to detail and diligence to ensure correct patient information is released at all times
  • ● Flexibility in a changing work environment with an openness to changing processes and procedures

Nice to Have

  • ● Previous experience in similar role
  • ● Previous experience with a Patient Administration System (iPM, WebPAS, TrakCare) and a Scanned Medical Record (BOSSnet or CPF)
  • ● Working knowledge of Medical Terminology

Benefits

  • ● Salary package up to 15,900 pre-tax annually, leading to greater take home pay
  • ● The largest educational scholarship program of its kind in Australia
  • ● Ability to purchase up to four additional weeks of leave
  • ● Reduced cost of health services for you and your family at Epworth
  • ● Relocation assistance is available for approved candidates

Application Notes

Why Join Epworth At Epworth, it's a community. It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people the opportunity to make a real difference in the lives of our patients. We will review applicants as they are received.