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Patient Services OfficerEpworth · Richmond, VIC, au
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Epworth

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Patient Services Officer

🗓️ Posted 2026-09-21 Richmond, VIC, au Part-time Hybrid Healthcare Medical
💰 Salary Not shared 📊 Market A$4,500–A$5,500/mo

About the Company

Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace-one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.

About the Role

In these roles based in Richmond and Hawthorn, you will work in various admission areas processing elective and emergency patient bookings. The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. You will make an impact by: Having excellent communication skills Exceptional attention to detail A strong customer service focus The ability to prioritise in a timely and accurate manner An ability to cope under pressure and make informed decisions according to hospital needs

Responsibilities

  • ● Conducting health fund eligibility checks and estimates
  • ● Preadmission organisation
  • ● Admission and discharge of patients and bed allocations
  • ● Responding promptly to enquiries and requests
  • ● Handling patient accounts
  • ● General administrative duties including data entry

Requirements

  • ● Excellent communication skills
  • ● Exceptional attention to detail
  • ● A strong customer service focus
  • ● The ability to prioritise in a timely and accurate manner
  • ● An ability to cope under pressure and make informed decisions according to hospital needs
  • ● Well-developed administration, customer service and people skills
  • ● Excellent time management and organisation skills
  • ● Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential
  • ● Administration experience gained within a service industry
  • ● Experience with, or knowledge of health fund checks and requirements desirable but not essential
  • ● Strong computer literacy
  • ● Experience in IPM or similar health systems software will be advantageous

Nice to Have

  • ● Previous administration experience in the health care sector, medical or health fund industry
  • ● Experience with, or knowledge of health fund checks and requirements
  • ● Experience in IPM or similar health systems software

Benefits

  • ● Salary package up to 15,900 pre-tax annually, leading to greater take home pay
  • ● The largest educational scholarship program of its kind in Australia
  • ● Ability to purchase up to four additional weeks of leave
  • ● Reduced cost of health services for you and your family at Epworth
  • ● Relocation assistance is available for approved candidates

Application Notes

At Epworth, it's a community. It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people.