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Outpatient Administration Coordinator Epworth · Geelong, VIC, au
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Epworth

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Outpatient Administration Coordinator

🗓️ Posted 2026-09-07 Geelong, VIC, au Casual Hybrid Healthcare Medical
💰 Salary Not shared 📊 Market A$5,000–A$6,500/mo

About the Company

Epworth HealthCare is Victoria's largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia's health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace - one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Epworth Geelong, located adjacent to Deakin University's Medical School in Waurn Ponds, is developing an environment of world-class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. Providing exciting career opportunities to doctors, nurses, allied health professionals and support staff. It features contemporary design, cutting-edge medical technology and best practice patient care, whilst offering a wide range of inpatient and outpatient medical, surgical and rehabilitation services.

About the Role

At Epworth, care matters. Every interaction is an opportunity to make a difference in the lives of our patients, their families, and our people. We are seeking a customer-focused and highly organised Outpatient Coordinator to join our welcoming Outpatient Administration team on a casual basis. As an integral member of the team, you will contribute to exceptional patient care by ensuring a positive, efficient and supportive experience at every stage of the outpatient journey. As the first point of contact for many patients and visitors, you will deliver exceptional customer service while coordinating a range of administrative processes, from referral management and pre-admissions through to service delivery and discharge. Working closely with Allied Health, Nursing teams and Visiting Medical Officers (VMOs), you will help create a positive and efficient experience for everyone who enters our service.

Responsibilities

  • ● Deliver exceptional customer service to patients, visitors, medical staff and colleagues.
  • ● Provide a professional, welcoming and efficient reception service.
  • ● Coordinate and manage outpatient referrals accurately and efficiently.
  • ● Support administrative processes across the patient journey, including pre-admission, admission, service delivery and discharge.
  • ● Ensure referrals meet Health Fund and compensable funding requirements.
  • ● Build positive working relationships with Allied Health, Nursing teams and VMOs.
  • ● Contribute to a collaborative team culture focused on delivering outstanding patient experiences.

Requirements

  • ● Excellent communication and interpersonal skills.
  • ● Strong computer and administrative skills with a high level of accuracy.
  • ● Previous experience in a hospital, healthcare or medical administration environment.
  • ● Proven ability to prioritise competing demands and work effectively in a fast-paced setting.
  • ● Demonstrated ability to meet deadlines while maintaining exceptional customer service standards.
  • ● A positive, adaptable and team-focused approach.
  • ● The confidence to engage and build relationships with stakeholders at all levels.
  • ● Certificate III in Business Administration or a related qualification (desirable).
  • ● Training in customer service principles within a service-focused environment.

Benefits

  • ● Being part of an organisation and a team that works to make sure that every patient matters.