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Customer Success Managercarsales · Melbourne, VIC, au
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carsales

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Customer Success Manager

🗓️ Posted 2026-09-28 Melbourne, VIC, au Full-time Hybrid Customer Service Call Centre
💰 Salary Not shared 📊 Market A$7,500–A$8,333/mo

About the Company

At carsales, we're all about making buying and selling a great experience. Since 1997, we've been evolving with the new economy to help people choose how they move today and tomorrow. With a vision to be the global leader in online vehicle marketplaces, we're transforming how people buy and sell across the world. The Industry & Leisure team looks after "anything that isn't cars" including bikes, boats, caravans, trucks, construction and farm machinery.

About the Role

This role plays a critical part in managing key dealer and OEM client relationships, driving portfolio growth, identifying new opportunities and contributing to the ongoing success of the Industry & Leisure business.

Responsibilities

  • ● Drive customer retention, product adoption, engagement and long-term value across a portfolio of Industry & Leisure customers.
  • ● Manage a portfolio of Industry & Leisure customers, driving retention, product adoption and long-term customer value.
  • ● Build strong customer relationships through proactive engagement, performance reviews and best-practice guidance to maximise SaaS subscription value.
  • ● Monitor customer health, identify risks and opportunities and implement strategies to improve satisfaction, reduce churn and support growth.
  • ● Partner with State Managers, Account Executives, Onboarding and Advertising teams to deliver a seamless customer experience across the customer lifecycle.
  • ● Manage a high-volume customer portfolio, using strong relationship management and commercial acumen to achieve impactful customer outcomes.

Requirements

  • ● Proven experience in a customer success, account management or client services role within a SaaS or technology environment.
  • ● Demonstrated ability to manage a large portfolio of clients with a structured, proactive and organised approach.
  • ● Strong relationship-building skills with the ability to engage confidently with client principals and business owners in a virtual setting.
  • ● Experience delivering client reporting and data-driven insights in a clear and accessible format.
  • ● Comfortable working with customers in a virtual format, with the discipline and self-motivation to manage a high-volume portfolio.
  • ● Excellent written and verbal communication skills, with strong presentation and influencing ability.
  • ● Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously.

Benefits

  • ● 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave and paid family & fertility planning leave.
  • ● A place where you can move your career forward, where you'll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
  • ● The support of a highly engaged, high-performing team including a leadership team that you'll actually have face time with.

Application Notes

We're proud to be recognised as one of Australia's Best Workplaces by Great Place to Work , a Family Friendly Workplace and a WORK180 endorsed employer for women. As an equal opportunity employer, carsales welcomes applications from all qualified candidates.