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Enterprise Customer Success Managercarsales · Sydney, NSW, au
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carsales

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Enterprise Customer Success Manager

🗓️ Posted 2026-09-09 Sydney, NSW, au Contract Hybrid Sales
💰 Salary Not shared 📊 Market A$8,333–A$12,500/mo

About the Company

At carsales, we're all about making buying and selling a great experience. Since 1997, we've been evolving with the new economy to help people choose how they move today and tomorrow. We strive to feel small, small enough to stay agile, learn across teams, and connect authentically with each other. With a vision to be the global leader in online vehicle marketplaces, we're transforming how people buy and sell across the world. Our Sales teams are full of talented individuals who partner with our customers - whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies. They're passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers. We have multiple sales teams who look after different client bases, so there are plenty of opportunities to move teams and learn something new if you're wanting to broaden your skillset. We embrace hybrid working combining the flexibility of remote work with the energy and connection of in-person collaboration. We champion flexibility and offer a range of policies and leave options to support your wellbeing.

About the Role

As an Enterprise Customer Success Manager, you'll manage relationships across some of our largest automotive dealer groups, partnering with up to 150 dealers to drive engagement, product adoption and long-term customer success. You'll be out in the field as well as working virtually with dealers, using data and insights to identify opportunities, solve challenges and help customers get the most from their SaaS subscriptions. You'll work closely with Enterprise Account Managers, Account Executives and Onboarding teams to deliver a seamless customer experience while identifying opportunities for growth and re-engagement. If you're a commercially minded customer success or account management professional who loves building strong relationships, working with data and making a measurable impact, we'd love to hear from you.

Responsibilities

  • ● Own and grow relationships across a portfolio of enterprise automotive dealers.
  • ● Use data and insights to identify risks, opportunities and areas for improvement.
  • ● Drive product adoption, best practice and customer engagement.
  • ● Deliver compelling reporting and insights to dealer stakeholders.
  • ● Identify subscription uplift and advertising opportunities.
  • ● Partner with internal teams to support onboarding, renewals and customer growth.

Requirements

  • ● Someone who is customer-obsessed, commercially savvy, highly organised and confident engaging with senior dealer stakeholders.
  • ● Automotive, SaaS or technology experience is a big plus.
  • ● Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS or technology.
  • ● Strong relationship-building and stakeholder management skills, with the confidence to engage with senior decision-makers and business owners.
  • ● A commercial mindset, with an ability to identify growth, retention and upsell opportunities.
  • ● Strong data and analytical skills, with the ability to turn customer data into clear, actionable insights.
  • ● Highly organised.

Benefits

  • ● Recognition as one of Australia's Best Workplaces by Great Place to Work .
  • ● Recognition as a Family Friendly Workplace.
  • ● Recognition as a WORK180 endorsed employer.
  • ● A highly engaged, collaborative team where you'll learn from exceptional talent.
  • ● 24 weeks paid parental leave for primary caregivers.
  • ● Four weeks paid parental leave for secondary caregivers.
  • ● Six weeks paid gender-affirming care leave.
  • ● Regular hackathons.
  • ● Continuous learning opportunities.
  • ● Wellbeing initiatives that support your mental, emotional, and physical health.