Engineering Manager- Specialist Experience & Platform

Our flagship Sydney campus is uniquely Canva - an extension of our Surry Hills neighbourhood. It's a thoughtfully designed space with plenty of room to collaborate, focus, and connect. This role is based in Sydney, and we're looking for someone who calls it home. Our hybrid way of working gives you the flexibility to work remotely and to come together on campus for meaningful in-person collaboration and connection when it matters most. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. Specialist Systems and Platforms (SPXP) provide the software that allows our support team to deliver magical, differentiated support to a rapidly growing user base. As part of the Global User Voice enablement group, we ensure that internal support teams can operate securely, safely, and efficiently to get customers back to designing. We are building tools that enable people to get back to making beautiful designs. We build tools that enable teams to achieve results that they could not have managed otherwise. The users of our tools are Canvanauts on the same mission to deliver a magical, differentiated support experience. The best results come when engineering and support combine to help people. To create the best support experience, you need to shift left and address the root of the problem, not just the problem that appears today. We want people who enjoy sharing knowledge, conducting workshops, and encouraging exploration of new technologies and methodologies. Team members are keen to lean in, collaborate, and celebrate success together.

You will be responsible for a team who are building custom software to make a magical support experience. In addition to enabling support, we are the custodians of our customers' data so you will be responsible for security considerations. The team is currently on a mission to enable AI systems to resolve customer problems; from quick, local workflows to automated solutions built by a team of engineers. Your team operates an MCP server that provides a consistent data and policy platform. You will partner closely with other teams and crafts to accelerate and standardise how AI is used to enable support. This is an opportunity to lead a team who will shape how AI is adopted by software teams and business teams.