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Systems Analyst, Payments Ampol · Alexandria, New South Wales, au
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Ampol

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Systems Analyst, Payments

🗓️ Posted 2026-09-23 Alexandria, New South Wales, au Full-time Hybrid ICT
💰 Salary Not shared 📊 Market A$8,333–A$10,833/mo

About the Company

At Ampol, we believe in the Power of Us - the extraordinary power of people to connect, act, and make a difference. As a leading energy company operating across Australia, New Zealand, Singapore and from the United States, our work spans fuel supply, energy solutions, convenience retail, infrastructure, trading and shipping. Every role at Ampol plays a part in something bigger - powering progress for our customers, communities, and people. Your career here is yours to shape. We back our people with real opportunities, the tools to grow, and a culture that rewards ownership and initiative. Whether you're deepening your expertise or taking on something new, we'll support you to power a career that works for you. We're building a workplace where everyone feels welcome, respected, and valued - because when people are free to be themselves, powerful things happen.

About the Role

The Systems Analyst is critical to the effective operation of core retail applications, with a specialised focus on In-store and Outdoor Payment Terminal (OPT) platforms, payment processing services, and associated integrations. The role combines deep subject matter expertise with end-to-end ownership, encompassing support for roadmap planning, vendor management, solution design, project delivery, operational support, and continuous improvement of payment technologies across Ampol's retail network. The role serves as the technology SME for payment solutions, ensuring secure, reliable, and commercially aligned outcomes.

Responsibilities

  • ● Act as the technical SME for Ampol's payment ecosystem, including Outdoor Payment Terminals (OPT), payment terminals, payment gateways, POS integrations, and related downstream systems.
  • ● Perform hands-on system analysis, configuration, testing, certification, troubleshooting, and deployment activities across payment platforms.
  • ● Investigate and resolve complex payment, transaction, integration, and production support issues, acting as the key escalation point for technical incidents and defects.
  • ● Support project and enhancement delivery through requirements analysis, solution validation, test planning, pilot execution, store implementations, and production releases.
  • ● Build and maintain strong working relationships with vendors, operational teams, and technology stakeholders to support service delivery, issue resolution, and successful project outcomes.
  • ● Administer and maintain Jira backlogs, user stories, defects, workflows, technical documentation, and support artefacts while identifying opportunities for automation, simplification, and continuous improvement.

Requirements

  • ● Proven hands-on experience supporting payment systems in retail environments, including Outdoor Payment Terminals (OPT), payment terminal estates, POS systems, and payment processing platforms.
  • ● Strong understanding of payment transaction flows, EFTPOS and scheme card payments, acquirer integrations, payment gateways, settlement processes, and associated troubleshooting techniques.
  • ● In-depth knowledge of AS2805 standards, PCI DSS requirements, payment security controls, encryption technologies, and industry-specific security measures.