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Senior Policy AdvisorAustralian Financial Complaints Authority · Melbourne, VIC, au
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Australian Financial Complaints Authority

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Senior Policy Advisor

🗓️ Posted 2026-09-24 Melbourne, VIC, au Full-time Hybrid Government Defence
💰 Salary Not shared 📊 Market A$8,333–A$12,500/mo

About the Company

Fairness feels good. Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world class, independent complaints resolution for Australians. As a not for profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

About the Role

As our Senior Policy Adviser, you will work within AFCA's Regulatory, Policy and Research team, providing high quality policy analysis and strategic advice on emerging issues across financial services, dispute resolution and regulation. Drawing on AFCA's unique complaints data, decisions and insights, you'll help identify trends, influence policy discussions and contribute to reforms that improve the financial system for consumers, industry and the broader community. You will engage with senior leaders, regulators, government agencies and industry stakeholders to develop evidence based policy positions and represent AFCA's perspective on key issues impacting the sector.

Responsibilities

  • ● Monitor and analyse developments in financial services policy, regulation and dispute resolution.
  • ● Transform complex complaints data, research and stakeholder insights into practical policy recommendations.
  • ● Develop submissions and responses to government consultations, inquiries, reviews and reform proposals.
  • ● Prepare briefing papers, discussion papers and executive level advice for senior stakeholders.
  • ● Build productive relationships with regulators, government departments, consumer groups and industry bodies.
  • ● Provide expert advice on emerging regulatory, legislative and policy issues.
  • ● Support AFCA's thought leadership and contribution to public policy discussions.
  • ● Collaborate across AFCA to ensure policy positions are informed, evidence based and aligned to organisational strategy.

Requirements

  • ● Qualifications in public policy, law, economics, political science or a related discipline.
  • ● Experience developing policy advice within government, regulatory, industry, consulting, advocacy or not for profit environments.
  • ● Strong research and analytical skills, with the ability to interpret quantitative and qualitative data.
  • ● Outstanding drafting skills and experience preparing submissions, briefing papers or policy positions.
  • ● Strong stakeholder engagement and influencing skills.
  • ● Sound understanding of public policy development processes and the broader political landscape.
  • ● Knowledge of financial services, regulation or consumer policy (highly regarded).

Benefits

  • ● Gold AWEI Accreditation 2025 - Recognised for LGBTQ+ workplace inclusion.
  • ● Accredited Family Friendly Workplace - Supporting work life balance and inclusivity.
  • ● Hybrid working - Flexible arrangements with two days a week.