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Sessional Ombudsman ,Banking and FinanceAustralian Financial Complaints Authority · Melbourne, VIC, au
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Australian Financial Complaints Authority

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Sessional Ombudsman ,Banking and Finance

🗓️ Posted 2026-09-14 Melbourne, VIC, au Full-time Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market A$10,000–A$15,000/mo

About the Company

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints. The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia's only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA's diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We're passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do. Financial Services Specialties: alternative dispute resolution, legal, case management, insurance, banking, superanuation, investments and advice

Responsibilities

  • ● Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
  • ● Flexible, meaningful work. Expert impact when it matters most. After a distinguished legal career, you may be looking for a role that allows you to continue applying your expertise in a meaningful way, while creating space for other professional interests, board appointments, consulting work, family commitments, or simply a greater sense of balance. At AFCA, we are seeking Sessional Ombudsmen, Banking & Finance to join our highly regarded decision-making team on a per-engagement basis . This unique appointment offers the opportunity to remain intellectually challenged and professionally engaged, while contributing to outcomes that have a genuine impact on consumers, small businesses and the financial services sector. Use your expertise where it matters most As a Sessional Ombudsman, you will be called upon to assist with complex and significant disputes within banking and finance. Drawing on AFCA's extensive specialist resources, research capability and dispute resolution framework, you will work collaboratively with experienced Ombudsmen, lawyers and industry experts to deliver independent, fair and balanced decisions. This is an opportunity to focus on what you do best: applying sound judgement, analysing complex legal issues and helping resolve matters of significance. This is a Board appointed, 3 year term role.
  • ● Who we're looking for We're seeking accomplished senior lawyers, former Partners, barristers, executive legal leaders and banking & finance professionals who bring deep industry expertise, sound judgement and a strong track record of achievement. You'll be known for navigating complex legal and commercial issues with credibility, pragmatism and fairness, and have experience in areas such as banking regulation, Banking Codes of Practice, contract law, insolvency, securities, lending and dispute resolution. You thrive in a flexible, per-engagement environment, communicate with influence and empathy, and can balance independence with collaboration. Most importantly, you're committed to delivering fair, objective outcomes and maintaining the highest standards of integrity and impartiality. Candidates will hold legal qualifications and have substantial senior-level experience within banking and finance, a tribunal, regulator, external dispute resolution scheme or a related environment. If you're looking to apply your expertise in a meaningful way while enjoying greater flexibility and balance, we'd love to hear from you.
  • ● Gold AWEI Accreditation 2025 - Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace - Supporting work-life balance and inclusivity. Hybrid working - Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing. Additional and inclusive leave options - Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period. To apply If you're passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don't meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. We believe fairness starts with people. That's why we don't use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience. About AFCA The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure 2.1 billion in compensation for consumers. AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.