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Ombudsman, Banking and Finance Australian Financial Complaints Authority · Sydney, NSW, au
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Australian Financial Complaints Authority

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Ombudsman, Banking and Finance

🗓️ Posted 2026-09-07 Sydney, NSW, au Full-time Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market A$10,833–A$15,000/mo

About the Company

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

About the Role

Are you a senior legal professional ready to use your expertise where it truly matters At AFCA, this is more than a role, it's an opportunity to give back to the community while shaping the future of financial fairness in Australia. As an Ombudsman, Banking & Finance, you'll sit at the heart of complex, high-impact disputes, resolving matters that directly affect individuals, families and businesses. From consumer credit and lending issues to financial hardship cases, your decisions will deliver real-world outcomes that rebuild trust in the financial system. Every determination you make is grounded in fairness, independence, and AFCA's rules, but its impact extends far beyond the individual case. Your decisions can become binding on financial firms You will help drive better industry behaviour and accountability You'll contribute to a system that is fair, accessible, and trusted This is your chance to combine legal expertise with purpose, delivering justice at scale and is a visible leadership role where your voice, judgement and expertise will shape outcomes across the organisation and industry.

Responsibilities

  • ● Provide technical and professional leadership across AFCA
  • ● Mentor and uplift Adjudicators and case teams
  • ● Contribute to thought leadership and evolving approaches to dispute resolution
  • ● Represent AFCA as a trusted expert at conferences and industry forums
  • ● Build trusted relationships with regulators, consumer advocates, government and industry stakeholders

Requirements

  • ● Strong legal credentials and senior level impact
  • ● Formal legal qualifications and/or extensive dispute resolution experience
  • ● Substantial record of achievement at an executive level within the banking and finance sector or in a tribunal, an external dispute resolution scheme, a regulatory body, a related industry organisation, or private legal practice
  • ● Deep understanding of the financial services landscape
  • ● Knowledge of financial services law including consumer credit, lending and related regulatory frameworks
  • ● Sharp analytical thinking and decisive judgement
  • ● Exceptional communication and relationship building skills
  • ● Resilience, professionalism and composure under pressure

Benefits

  • ● Flexible work options
  • ● Thoughtful benefits
  • ● Opportunities to deepen expertise
  • ● Silver AWEI Accreditation 2025 - Recognised for LGBTQ+ workplace inclusion
  • ● Accredited Family Friendly Workplace - Supporting work-life balance