search Browse Jobs
Ombudsman, Investments and Advice Australian Financial Complaints Authority · Sydney, NSW, au
Australian Financial Complaints Authority logo

Australian Financial Complaints Authority

company page ↗

Ombudsman, Investments and Advice

🗓️ Posted 2026-08-31 Sydney, NSW, au Full-time Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market A$10,000–A$15,000/mo

About the Company

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints. The Australian Financial Complaints Authority (AFCA) is the one-stop-shop for consumers and small businesses with a complaint about banking, credit, insurance, superannuation, investments and advice. We provide fair, independent and effective solutions for financial disputes. Established in 2018, AFCA is Australia's only ombudsman service for the financial services sector. We work with consumers, small businesses, industry, regulators and Government, to raise standards and reduce financial disputes through innovative solutions, education and communication. We deliver to the Australian community services that are easy to use, free for complainants, efficient, timely and impartial. AFCA's diverse workforce is made up of more than 1600 team members from across Victoria and New South Wales, with expertise in dispute resolution, finance, insurance and superannuation. Our people are driven by our values to be fair and independent, transparent and accountable, honest and respectful and proactive and customer focused. We're passionate about fairness and delivering a trusted and ethical service and excellent customer experience . Our culture and workplace reflects the diversity of those we serve. We share a vision to be a world class ombudsman service: raising standards and minimising disputes; meeting diverse community needs, and trusted by all. AFCA considers complaints that previously would have been handled by the Financial Ombudsman Service, the Credit Investments Ombudsman and the Superannuation Complaints Tribunal. Follow us for latest news, updates and to find out more about the work we do. Financial Services Specialties: alternative dispute resolution, legal, case management, insurance, banking, superanuation, investments and advice

Responsibilities

  • ● Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
  • ● To be successful in this role, you will need: Legal Expertise: Legal qualifications with senior executive experience. Industry Knowledge: Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives. Diverse Backgrounds: Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice. Analytical Prowess: Strong analytical skills to manage complex issues and a busy caseload. Communication Excellence: High-level written and verbal skills to engage with the insurance sector and community. Simplicity in Complexity: Ability to explain complex concepts simply. Decision Explanation: Skills to verbally explain decisions to firms and complainants. Coaching Ability: Ability to coach and mentor junior staff. Resilience and Determination: Strong resilience and focus to handle challenges and public scrutiny. Engagement Skills: Excellent skills to build positive relationships.
  • ● Gold AWEI Accreditation 2025 - Recognised for LGBTQ+ workplace inclusion. Accredited Family Friendly Workplace - Supporting work-life balance and inclusivity. Hybrid working - Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing. Additional and inclusive leave options - Flexible public holidays, gender affirmation leave, women's health leave, and bonus paid time off over the end of year holiday period. To apply If you're passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don't meet every single criterion. We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected]. We believe fairness starts with people. That's why we don't use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience. About AFCA The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure 2.1 billion in compensation for consumers. AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.