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Ombudsman, SuperannuationAustralian Financial Complaints Authority · Sydney, NSW, au
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Australian Financial Complaints Authority

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Ombudsman, Superannuation

🗓️ Posted 2026-08-25 Sydney, NSW, au Full-time Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market A$15,000–A$20,833/mo

About the Company

AFCA is a not-for-profit and progressive financial ombudsman, championing positive change and delivering world-class, independent complaints resolution for Australians. Our purpose is to deliver fair, independent and effective dispute resolution that builds confidence in Australia's financial system.

About the Role

We're seeking an experienced and highly respected legal professional to join our collegial and high-performing ombudsman team. This role offers a unique opportunity to apply your deep expertise in superannuation law, policy and practice to make decisions that have a meaningful impact on consumers, industry participants and the broader financial services sector.

Responsibilities

  • ● Independently determine complex superannuation disputes, either individually or as part of a decision-making panel.
  • ● Provide professional and technical leadership on complex matters.
  • ● Coach and mentor Adjudicators, Case Workers and colleagues.
  • ● Contribute to the development of AFCA approaches and thought leadership.
  • ● Represent AFCA at industry events, conferences and stakeholder forums.
  • ● Support key relationships with regulators, government agencies, industry bodies, consumer groups, Ombudsman networks and media representatives.

Requirements

  • ● Legal qualifications and a significant track record of achievement at a senior level within the superannuation industry, a tribunal, external dispute resolution scheme, regulator, private legal practice or a related organisation.
  • ● Deep knowledge of superannuation law, regulatory guidance and industry practice.
  • ● Exceptional analytical capability, with the ability to quickly identify the key issues in complex disputes and deliver clear, outcome-focused decisions.
  • ● Outstanding written and verbal communication skills, with the ability to engage effectively with a diverse range of stakeholders.
  • ● Resilience, sound judgement and the confidence to operate effectively in environments that involve challenge, scrutiny and differing perspectives.

Benefits

  • ● Flexible work options.
  • ● Thoughtful benefits.
  • ● Opportunities to deepen expertise.
  • ● Hybrid working with two days a week in our modern offices designed for collaboration and wellbeing.
  • ● Additional and inclusive leave options, including flexible public holidays, gender affirmation leave, women's health leave, and bonus.
  • ● Recognised for LGBTQ+ workplace inclusion with Gold AWEI Accreditation 2025.
  • ● Accredited Family Friendly Workplace, supporting work-life balance and inclusivity.