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Ombudsman, SuperannuationAustralian Financial Complaints Authority · Melbourne, VIC, au
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Australian Financial Complaints Authority

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Ombudsman, Superannuation

🗓️ Posted 2026-08-25 Melbourne, VIC, au Full-time Hybrid Insurance Superannuation
💰 Salary Not shared 📊 Market A$15,000–A$20,833/mo

About the Company

At AFCA, our purpose is simple: to deliver fair, independent and effective dispute resolution that builds confidence in Australia's financial system. We're a not-for-profit and progressive financial ombudsman, championing positive change. Our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture.

About the Role

We're seeking an experienced and highly respected legal professional to join our collegial and high-performing ombudsman team. This role offers a unique opportunity to apply your deep expertise in superannuation law, policy and practice to make decisions that have a meaningful impact on consumers, industry participants and the broader financial services sector.

Responsibilities

  • ● Independently determine complex superannuation disputes, either individually or as part of a decision-making panel.
  • ● Provide professional and technical leadership on complex matters.
  • ● Coach and mentor Adjudicators, Case Workers and colleagues.
  • ● Contribute to the development of AFCA approaches and thought leadership.
  • ● Represent AFCA at industry events, conferences and stakeholder forums.
  • ● Support key relationships with regulators, government agencies, industry bodies, consumer groups, Ombudsman networks and media representatives.

Requirements

  • ● Legal qualifications and a significant track record of achievement at a senior level within the superannuation industry, a tribunal, external dispute resolution scheme, regulator, private legal practice or a related organisation.
  • ● Deep knowledge of superannuation law, regulatory guidance and industry practice.
  • ● Exceptional analytical capability, with the ability to quickly identify the key issues in complex disputes and deliver clear, outcome-focused decisions.
  • ● Outstanding written and verbal communication skills, with the ability to engage effectively with a diverse range of stakeholders.
  • ● Resilience, sound judgement and the confidence to operate effectively in environments that involve challenge, scrutiny and differing perspectives.

Benefits

  • ● Flexible work options.
  • ● Thoughtful benefits.
  • ● Opportunities to deepen expertise.
  • ● Hybrid working - Flexible arrangements with two days a week in our modern offices designed for collaboration and wellbeing.
  • ● Additional and inclusive leave options - Flexible public holidays, gender affirmation leave, women's health leave, and bonus.