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Kotak Mahindra Bank Ltd | Virtual Relationship Manager | in-Side SalesCareer Empower · Mumbai
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Kotak Mahindra Bank Ltd | Virtual Relationship Manager | in-Side Sales

🗓️ Posted 2026-09-14 Mumbai Full-time Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market ₹25,000–₹45,000/mo

About the Company

Kotak Mahindra Bank Ltd. is the employer for this role.

About the Job

This is a permanent Bank On Roll / Pay-Roll job based in a Contact Centre Branch (Non-Branch Banking). It is completely in-house/office-based with no customer visits, no face-to-face interaction, and no field work, and the employee will permanently work from the office (not work from home). The job designation is Virtual Relationship Manager (VRM), which is an outbound/telesales profile at the Assistant Manager-M1 or Deputy Manager-M2 grade, located in Hyderabad and Thane.

Role & Responsibilities

  • ● Exclusively handle Wealth/Privy outbound calls and schedule equivalent experience profiles from other competitors.
  • ● Undergo differentiated training to become universal phone banking officers with cross training in cards, liabilities, and assets.
  • ● Perform sales with assigned customer bases mapped to the role.
  • ● Measure outcomes for NPS, Service Level, Service Quality, and Sales.
  • ● Ensure quality communication and customer servicing within laid down productivity and service benchmarks.
  • ● Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
  • ● Complete logs specified by the process (End-of-day target).
  • ● Adhere to Information Security norms and quality process norms.
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  • ● Be aware of and comply with any updates about the process.
  • ● Act on feedback given by Team Leader/Team Coach or Quality, or on coaching provided to the team as guidelines for improving performance.

Requirements

Education

  • ● Must be at least a graduate in any stream.
  • ● Age should be a maximum of 32 years.
  • ● Must be comfortable to work in Hyderabad or Thane location.

Experience

  • ● Must have at least 1 to 5 years of sales experience in banking or non-banking sectors.

Skills

  • ● Must have good communication as well as sales and convincing skills.
  • ● Male and female candidates can apply.

Benefits

  • ● Annual CTC of 3.50 to 4.50 lac per annum plus performance-based incentives.
  • ● PF, Gratuity, Mediclaim, and Insurance cover as per policy.
  • ● 5 days working in a week.
  • ● Two weekly offs: one fixed on Sunday and another on any weekday or Saturday.
  • ● Fixed day shift from 9:30 am to 6:30 pm.
  • ● In-house office-based profile with no customer visits or field work.