Microsoft Dynamics 365 power platform developer

Responsibilities

• ● Role & responsibilities Key Responsibilities
• ● Bachelors or Masters degree in computer science, Information Technology or related field.
• ● + years of software development experience designing, developing, and configuring Microsoft Dynamics 365 CRM solutions across the Sales and Customer Service modules to meet business requirements.
• ● Develop and maintain client-side scripting (JavaScript) for form customizations, business logic, and enhanced user experience.
• ● Design, build, and deploy Plugins and Custom APIs to extend and automate Dynamics 365 functionality.
• ● Build and maintain Power Automate flows to streamline business processes and automate workflows across CRM and connected systems.
• ● Develop and support Canvas Apps (screens) and Custom Pages within the Power Platform to deliver tailored user experiences.
• ● Design and implement integrations between Dynamics 365 and external/third-party systems, ensuring reliable, secure, and performant data exchange.
• ● Support and contribute to Omnichannel for Customer Service configurations and enhancements (good to have).
• ● Perform root-cause analysis and troubleshooting of system issues, performance bottlenecks, and integration failures; implement effective fixes and preventive measures.
• ● Participate in solution design discussions, providing technical recommendations aligned with Dynamics 365 and Power Platform best practices.
• ● Collaborate with functional consultants, business analysts, and QA teams to ensure solutions are delivered on time and meet quality standards.
• ● Create and maintain technical documentation, including design specifications, configuration details, and support/troubleshooting guides.
• ● Ensure adherence to CRM development standards, security roles, and data governance practices. Required Skills & Experience
• ● Strong hands-on experience developing and configuring Microsoft Dynamics 365 CRM, specifically Sales and Customer Service modules.
• ● Proven development experience with JavaScript, Plugins, and Custom APIs within the Dynamics 365 ecosystem.
• ● Hands-on experience with the Power Platform, including Power Automate flows and Canvas App screens / Custom Pages.
• ● Demonstrated experience designing and implementing integrations between Dynamics 365 and external systems (e.g., REST/SOAP APIs, middleware, third-party applications).
• ● Proficient in leveraging GitHub Copilot for AI-assisted coding and productivity gains.
• ● Good to have: working knowledge of Omnichannel for Customer Service.