Back to jobs
Kotak Mahindra Bank Ltd || Virtual Relationship Manager / Tele -Sales.Career Empower · Mumbai
Career Empower logo

Career Empower

company page ↗

Kotak Mahindra Bank Ltd || Virtual Relationship Manager / Tele -Sales.

🗓️ Posted 2026-09-14 Mumbai Full-time Hybrid Banking Financial Services
💰 Salary Not shared 📊 Market ₹25,000–₹45,000/mo

About the Company

Kotak Mahindra Bank Limited is a company in the financial services industry.

About the Job

This is a permanent job as a Virtual Relationship Manager with fixed salary and high incentives, working in a contact centre branch with no customer visits or field work.

Role & Responsibilities

  • ● To exclusively handle Wealth/Privy Outbound calls and schedule equivalent experience profiles from other competitors.
  • ● To provide differentiated training to make them universal phone banking officers with cross-training in cards, liabilities, assets, etc.
  • ● To do sales with assigned customers based on mapped profiles.
  • ● To measure outcomes based on NPS, Service Level, Service Quality, and Sales.
  • ● To ensure quality communication and customer servicing within laid down productivity and service benchmarks.
  • ● To ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
  • ● To complete logs specified by the process and adhere to Information Security norms and quality process norms.
  • ● To be aware of and comply with any updates about the process and act on feedback given by Team Leader/Team Coach or Quality.

Requirements

Education

  • ● Candidate should be between 20-32 years old and female candidates are preferred.
  • ● Must be confident, willing to learn, and have a flair for knowledge with an upbeat, positive can-do attitude and work with integrity.
  • ● Must be a team player, collaborative, self-motivated person, and able to establish rapport quickly with peers, managers, and customers.
  • ● Minimum Graduate with any stream or Post Graduate with any stream is required.

Experience

  • ● Candidate must have at least 1.0 year to 6.0 year experience in sales with Banking or BFSI sectors.
  • ● Other than Banking or BFSI, experience in Outbound Sales, Branch Sales, or relevant job profiles can also apply.

Skills

  • ● Must have excellent communication skills, both verbal and written.
  • ● Good listening skills and strong communication abilities are required.

Benefits

  • ● Annual CTC of Rs.3.50 to 4.25 Lac per annum plus performance-based high incentives.
  • ● PF, Gratuity, and Mediclaim & Insurance cover as per policy.
  • ● 5 days working in a week with two weekly offs, one fixed off on Sunday and another on any weekday/Saturday.
  • ● Fixed day shift from 9.30 am to 6.30 pm.